Client Service Coordinator - Hospice Toronto

Feb 16, 2021
Toronto, Ontario

Status: Full Time (18 month Contract, Maternity Leave) (35 hours per week), Flexible Hours 

Purpose of the Position: 

Reporting to the Director, Community Programs, the incumbent is responsible for the assessment and matching of clients referred to Hospice Toronto with volunteers, and coordinating volunteer palliative-hospice care for individuals diagnosed with a life limiting illness.  

The Client Service Coordinator also participates in dedicated outreach that contributes to client referrals and in program evaluation and program development activities relevant to client services delivery within the various programs and services of the organization. 

Job Responsibilities: 

Service Delivery and Coordination: 

  • Supervises and supports volunteers in consultation and collaboration with the Volunteer Coordinator and coordinates volunteer teams, e.g., support to individual volunteers upon the death of a client. 

  • Coordinates team efforts and contributes to effective client care and support through Case management meetings and other administrative meetings (MVS) 

  • Available as a consultant to clients, families and staff (hospital/referring agencies and hospices) regarding end of life issues and palliative care 

  • Adheres to the practice of confidentiality regarding clients, families, staff, and the organization 

  • On-call responsibilities as required 

Clinical Outreach and Community Engagement: 

  • Contributes to meeting client targets of the organization by: 

  • Responding to referrals in a timely way, effectively managing client intake and assessment and service coordination relevant to identified client needs 

  • Proactively pursuing client referrals to Hospice Toronto, contributing to dedicated, focused outreach to existing and potential referral sources and engaging in regular liaison and collaboration with outside agencies and health care providers 

  • Marketing service and program offerings of the organization consistent with the organizations outreach objectives 

  • Contributes to planning of and participation in public education/awareness initiatives 

  • Assists with education of other health care providers and the community regarding palliative care and associated services 

Program Development and Evaluation: 

  • Participates in strategic and related service and program planning and development for Hospice Toronto 

  • Contributes to conducting environmental scans of the community to identify and understand emerging local issues and opportunities for service adjustment and development 

  • Participates in program evaluation of programs and services, consistent with organizational goals and objectives 

  • Contributes to setting and achieving objectives, and attaining outcomes that are aligned with overall service program directions 

  • Demonstrates leadership within areas of responsibility; this includes assuming a lead role for specific program(s) 

  • Assists with the development of relevant program policies and procedures as required 

Administration: 

  • Ensures programs, services and related record keeping are consistent with standards of the organization and comply with requirements for accreditation 

  • Tracks/monitors program and services within the community – contributes to facilitating program specific strategies and preparation of relevant outcome focused client statistics 

Communication: 

  • Proactively shares information with other staff formally and informally 

  • Communicates effectively with co-workers, volunteers, senior staff, Board of Directors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information 

  • Communicates in writing and verbally in a manner that influences support and engagement internally and externally

Other: 

  • Engages in ongoing learning and stays abreast of current trends and directions in the hospice-palliative care field 

Reporting Relationships: 

  • Reports to the Director, Community Programs 

  • Supports the functions of all other Hospice Toronto staff and the Board of Directors as described above/or as assigned  

Preferred Job Qualifications/Experience: 

  • Social Worker currently licensed to practice in Ontario, or qualified licensed healthcare professional in another regulated discipline such as Nursing  

  • Demonstrated knowledge of home care, hospice, palliative care, advance directives, grief and bereavement and discharge planning 

  • Current Ontario driver’s license, auto insurance, access to a reliable car 

  • Two (2+) or more years hospice or home care experience preferred 

  • Demonstrated knowledge about home care, hospice, palliative care, advance directives, symptoms control, and discharge planning 

  • Computer literacy in Microsoft Word, PowerPoint and Excel  

We are an equal opportunity employer, welcoming applications from individuals with diverse backgrounds. 

If you are interested in this position and in joining the Hospice Toronto team, please submit your resume and cover letter, the posting will remain open until a successful candidate is found. 

We appreciate your interest in our job opportunity; however, only those applicants best suited to the role will be contacted. 

*Please note that during the covid-19 pandemic this position works remotely. 

Job Type: Full-time, mat leave coverage 

This job is from CharityVillage
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