Child & Family Support Worker - Interval House of Ottawa

Oct 06, 2020
Ottawa, Ontario

Under the supervision of the Human Resource & Program Manager, the Child & Family Support Worker, under the guidance of the Team-Lead, is responsible for provision of children and youth services at Interval House of Ottawa-Maison Interval d’Ottawa (IHO), in accordance with the IHO mission and basic beliefs, and the needs of diverse communities. Specifically, to intervene in crisis, provide crisis counselling and practical supports, facilitate recreational programming and support groups, advocate on behalf of the needs of the families, make referrals to community resources and provide respite care.


Provide direct service to families

  • Conduct intakes, assessments and discharge processes for children and youth residing at IHO;
  • Create an atmosphere of safety and trust;
  • Provide safety planning for children/youth while in residence and for their return to community living;
  • Teach effective social, problem-solving and conflict resolution skills;
  • Implement behavior modification practices to affect positive behavior change in partnership with mothers;
  • Educate mother, children/youth on the issue of violence against;
  • In conjunction with the Team -Lead, facilitate children/youth support groups and plan, develop implement programming, responsive to the needs of the children and families in the residence;
  • Intervene in crisis and refer when needed;
  • Support mothers in facilitating children/youth in re-entry into the school system as appropriate;
  • Provide opportunities for and facilitate peer support among children/youth;
  • Ensure that all child-related equipment is safe and meets legislated standards;
  • In conjunction with the Child and Program Team, assist in the implementation of age-appropriate recreational and leisure activities for children and families; special events program for children’s outings that includes a safe family component; including arranging for transportation
  • Provide respite care for shelter residents.
  • Provide backup support to the Residential main office when required in the case of sick leave, vacation, breaks, lunches, etc.


  • Child and Youth Worker Diploma or equivalent in experience, education and training;
  • Minimum of two (2) years programming experience with women and their children experiencing violence;
  • Demonstrated commitment to and knowledge of community-based model of intervention, and feminist principles;
  • Knowledge of violence against women and children who witness violence issues;
  • Demonstrated crisis intervention and group facilitation skills;
  • Proven conflict resolution skills;
  • Proven program development expertise;
  • Proven ability to work independently, and within a team approach;
  • Strong communication skills;
  • Demonstrated ability to identify and serve the needs of diverse communities.


  • Ability to communication fluently in English – spoken and written;
  • Ability to communicate in another language an asset


  • Word processing – Basic;
  • Database management – Basic;
  • E-mail software – Basic.


  • 35 hours a week; 7-hour shifts
  • Must be available to work weekday and weekend; day or evening shifts

Must be comfortable interacting with animals that are housed on-site.

Please note that this employment posting is only open to people who identify as women (as per the provisions set out in Section 24 of the Ontario Human Rights Code

Interval House of Ottawa is committed to building a diverse workplace. We encourage candidates to self-identify as Indigenous peoples, people with disabilities, or members of a visible minority group.

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