Casual / Relief Residential Caseworker (Anti-Human Sex Trafficking Residence) - Elizabeth Fry Society of Greater Toronto

May 15, 2021
Brampton L6T 4B5, Ontario

The Casual / Relief Residential Caseworker works as part of a team under the direction and supervision of the Program Coordinator and Manager (or designate). The individual assists with specialized day-to-day care and counselling to the young women residing in the residential program. They will be able to work well in a dynamic work and team setting. The Casual / Relief Residential Caseworkers participates in providing relief coverage to the shift schedule rotation as part of a 24-hour staffing model – this includes shifts during the day, afternoons, evenings, and overnight.

Areas of Responsibility:

  • Builds positive, respectful, and non-judgmental relationships with youth and their support systems
  • Provides direct service to all youth living in the residential facility using a trauma-informed approach
  • Oversees the operations of the residential facility including monitoring its health and safety, fostering its sanctuary, enforcing house rules, policies and procedures, responding to crisis situations, and other duties as required
  • Advocates on the youth’s behalf and acts as a positive role model for youth
  • Distributes, documents, and administers medication to the youth as required
  • Attends medical, dental, optical, and other appointments and documents outcomes in accordance with Agency standards
  • Supervises and participates in pre-planned residential activities and special events
  • Operates as part of a team and shares decision making, duties, and communicates effectively while on shift
  • Participates as a member of the team, taking initiative and assuming responsibility
  • Performs other duties as assigned by the Manager or designate

Successful candidates will have:

  • A degree and/or diploma from a University or College in a related field with experience working with vulnerable populations; prior experience working with women and girls is considered an asset
  • The ability to maintain and encourage confident assessment, counselling and program facilitation skills in order to engage, support, and interact with clients using a trauma-informed approach
  • Practical knowledge and experience facilitating gender specific and responsive programming
  • A thorough understanding of issues pertaining to youth
  • Knowledge of relevant legislations and a strong understanding of case management principles
  • Demonstrated client-focused counselling skills and role modelling
  • Excellent verbal and written communication skills; proven leadership skills and strong knowledge of community resources
  • Ability to be adaptable with a flexible approach taking into consideration the unique needs and qualities of each client
  • Diagnostic and interpersonal skills to deal with a diverse client group in a diplomatic and non-judgmental manner
  • Problem solving and leadership skills, with the ability to judiciously handle crisis situations with clients
  • A broad knowledge of community resources and the ability to strongly advocate for clients and make professional referrals
  • Valid First Aid / CPR certification
  • A clear Vulnerable Sector Screening (VSS) – criminal background check
  • A valid Ontario driver’s license

How to Apply:

If you are a compassionate, highly motivated and results-oriented individual, with a passion to support a charity organization, please send your updated letter and cover letter to Katy Luciani, Program Coordinator at

We thank all applicants for their interest in the Elizabeth Fry Society of Greater Toronto. Only qualified candidates selected for interviews will be contacted.

Please note that the selected candidate will be required to submit to submit a Vulnerable Sector Search prior to the commencement of the position.

Accessible Hiring Practices

At the Elizabeth Fry Society of Greater Toronto, we are committed to developing an inclusive workplace to better serve our communities. We believe that it is paramount to create space where all folks have the opportunity to actualize their professional capacity, build strong relationships, celebrate diversity, collaborate with one another, and find success. We encourage candidates from diverse backgrounds, including those who may need accommodation, to apply to join our team.

Upon request, accommodation for applications with disabilities is available. If you are applying for this position and require accommodation, please contact and we will work with you to meet your needs.

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