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Caseworker - Ontario Ministry of Children, Community and Social Services

Sep 20, 2019
Ottawa, Ontario

Are you highly motivated and client-centred? Consider this opportunity with the Ministry of Children, Community and Social Services to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for Ontario Disability Support Program (ODSP) Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

Location: Ottawa

How do I qualify?

Customer Service and Communication Skills

  • you can provide effective customer service to clients with disabilities
  • you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
  •  you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • you have interviewing skills to conduct interviews with clients by phone or in person
  • you have effective listening skills to determine client needs and make appropriate referrals


  • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • you have knowledge of labour market trends
  • you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills

  • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • you have demonstrated analytical skills to collect, document and evaluate information
  • you are able to work in a team environment


Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Salary Range: $1,177.20 - $1,414.09 per week

Additional information:

  • 1 Temporary, duration up to 15 months, 347 Preston, Ottawa, East Region
  • 1 Temporary, duration up to 8 months, 347 Preston, Ottawa, East Region
  • 1 Temporary, duration up to 6 months, 347 Preston, Ottawa, East Region

Please apply online, only, by Friday, September 20, 2019, by visiting and entering Job ID 139567 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

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