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Case Manager - YMCA of Greater Toronto

Nov 25, 2020
Toronto, Ontario

YMCA of Greater Toronto



(Full Time Salaried Contract)

Grade: 11

Effective Date: Immediately

Please submit salary expectations in cover letter

Reports to:  Employment Programs Manager -- Employment & Community      

Location: Various locations – Greater Toronto Area

Why work for our Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees.  The YMCA provides more than 6,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.  The YMCA works to build healthy communities.  This is achieved through a shared culture and values.  We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.  

Nature & Scope:

YMCA of Greater Toronto’s Employment and Community Programs provide a variety of employment and counselling programs to youth and adults throughout the GTA. The YMCA serves individuals who are unemployed, in transition from school to work, and have multiple barriers to employment.

The program will assist individuals with multiple barriers to employment in finding and maintaining meaningful employment focused in the Construction Trade Industry.  This project will combine all the strengths of a pre-employment preparation approach with Essential Skills and Hard Skills training, and work experience.  The YMCA of Greater Toronto will assist individuals from communities in the Toronto Area, including priority neighbourhoods, who are out of school and unemployed, overcoming barriers to employment, and developing their skills and knowledge in order to prepare them for participation in the current and future labour market.  Barriers may include, but are not limited to the following factors: lack of education (less than Gr. 12) and soft skills, lack of social supports and/or role models, low socio-economic situations, recent immigration or resettlement, disabilities, early parenthood, Indigenous communities, and visible minorities.

The Case Manager creates an action plan with members to ensure both short and long term goals are met. The Case Manager provides and prepares members for employment through one to one employment counselling, referral to community resources and consultation with employers to secure employment opportunities, as well as provide continuous follow up to ensure successful outcomes.  The Case Manager works with, and is part of program delivery, within a fast-paced employment centre offering multiple program opportunities for adult and youth members.


  • Interviews, assesses, and assists members to identify, plan, and achieve both short and long term goals towards employment.
  • Conducts case-management including needs and risk assessment, contracting, implementation and follow-up as it pertains to employment/vocational goals and other needs.  Identification and assessment of members’ need for job coaching. 
  • With members, develops strategies and timeline for achieving goals while problem-solving when obstacles or challenges occur.
  • Provides one to one coaching and motivation; counsels members on proper résumé and job search technique; assists members in the use of computers and other tools to conduct information searches; assists members in the development of appropriate work habits, behaviours and attitudes for the workplace.
  • Assists members in the development of interpersonal, social and soft skills including the development and facilitation of hands on soft skills sessions.
  • Connects with other services and resources as required, brokering services wherever relevant; seeks to create and/or maintain partnerships with relevant service agencies through community outreach
  • Provides advocacy support to members with social barriers, e.g. mental health
  • Prepares case management and case note documentation and handles confidential data; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.
  • Inputs, maintain and update member information and outcomes in a timely manner in database
  • Actively recruits employers and seeks out job placement opportunities, including identifying and contacting new prospective employers in industries/labor market that members have identified as area of interest; develops and monitors training plan and agreements with member and employer; acts as a liaison between members and employer.
  • Advocates on behalf of the member to community employers, services and programs that will move them closer to their employment goals and provide coordinated service. Consults with team members and community partners to find employment opportunities, and monitor progress in the work environment. Participates in outreach events/ activities through collaboration and relationship development with community partners.
  • Ensures self-management of program targets related to the employment program delivery and funder expectations; completes and maintains youth's files as per funder and YMCA quality standards. 
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • Post-Secondary degree/Diploma in Careers Planning, Employment Counselling, Social/Community Work, Social Services, Human Resources and/or related field
  • Minimum of two years counselling, file management, group facilitation experience, job coaching an asset. Other Career Testing Certificates an asset, e.g. Level B, Life Skills
  • Knowledge of the Construction Trades Sector an asset
  • Knowledge of issues that prevent individuals from being employed, and an ability to work with members in a respectful and non-judgment and consistent manner
  • Knowledge of the philosophy of Harm Reduction, substance use, or mental health and/or concurrent concerns
  • An ability to develop and maintain strong professional relationships with employers/business, community partners, and colleagues for the purpose of coordinating case management
  • Access to a motor vehicle is required for this position, as extensive travel within the region is required
  • Superior presentation and written communication skills
  • Able to provide excellent service delivery
  • Knowledge of community resources, familiarity with the labour market as well as apprenticeship and training opportunities
  • Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Able to visualize, understand and articulate YMCA outcomes
  • Flexibility regarding assigned working hours, including occasional evenings and weekends
  • The position requires the following Core Association Competencies: advanced competence in: Effective Interpersonal Communications; being Member Focused; Relationship Building and Partnering;  being Results Focused; Valuing Diversity and Social Inclusion fundamental competence in: Ethics and Self-Management; Teamwork and Collaboration

Please send cover letter and résumé quoting job posting #0148 by November 25th, 2020 to:

Lisa Low
Employment Programs Manager

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. 

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. 

We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About the YMCA of Greater Toronto:

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plans Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps. 

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

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