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Case Manager - Women's Health in Women's Hands Community Health Centre

Sep 18, 2019
Metro Toronto Area, Ontario

Women's Health in Women's Hands is a Community Health Centre providing primary health care to Black Women and Women of Colour from the Caribbean, African, Latin American and South Asian communities in Metropolitan Toronto and surrounding municipalities.  We are committed to working from an inclusive feminist, pro-choice, anti-racist, anti-oppression and multilingual participatory framework.

Women’s Health in Women’s Hands CHC, is looking for a dynamic, highly motivated and skilled individual for the following opportunity

Case Manager, HIV Program

Full-Time Permanent Position

Start Date:  ASAP


  • Develop linkages with immigration doctors, nurses in Toronto Public Health, and other HIV testing facilities and AIDS Service Organization to link newly diagnosed women into Primary healthcare and other relevant services.
  • The orientation of new clients to services available for HIV-positive in the agency.
  • Support client-centered engagement and service provision.
  • Support women in planning their health and other related service access and utilization.
  • Hold regular meetings with HIV-positive women either face to face or by phone.
  • Provide crisis intervention and supportive counseling around HIV disease progression, connection to healthcare and medication adherence issues.
  • Ensure compliance with women’s medical plans.
  • Make appropriate and timely referrals on behalf of women.
  • Provide follow-up support to ensure women’s needs are being addressed.
  • Work with other stakeholders to identify barriers and facilitators of health care access for HIV-positive women.
  • Work with our partners, peers and WHIWH staff to implement HIV positive women activities at WHIWH (monthly meeting, mental health support groups, etc.).
  • Advocate for HIV positive women in service delivery, policy and research areas locally, provincially, nationally and internationally.
  • Train HIV-positive women and provide them with resources, rights information to advocate for themselves and each other.
  • Support capacity building for HIV positive women and their peers.
  • Liaise with researchers to support involvement of HIV positive women linked to WHIWH in research for knowledge generation, translation and exchange.
  • Build relationships between HIV positive women, community and larger health sectors.
  • Link HIV to other chronic illness such as mental health, diabetes, etc., and related services
  • Electronically complete progress notes, update plans and reassessments using database technology as required.
  • Develop diverse educational tools and resources to raise public awareness of issues related to HIV prevention, treatment support, and care.
  • Develop and implement best practice models/peer education and training models.
  • Develop, implement and link clients to skills-building activities, networking, and educational opportunities.
  • Other duties as assigned.


  • Work in a manner that preserves confidentiality and seeks to minimize risk.
  • Work in a manner that incorporates Community Health Promotion.
  • Incorporate and strengthen collaborative and interdisciplinary
  • Build and maintaining a trusting, respectful and collaborative working relationship with clients.
  • Respect and value the diversity of communities and individuals.
  • Contribute to the Centre’s activities to collect, analyze, evaluate and report on data and relevant information.
  • Maintain competence, and where applicable, a professional license to practice.
  • Contribute to the Centre’s work by participating in meetings and committees.
  • Contribute to the Centre’s efforts to secure and maximize resources for current and new programs, services and activities.


  • Post-secondary education or minimum of 2 years’ experience in the non-profit sector In-depth knowledge and understanding of the African and Caribbean communities in Toronto.
  • Knowledge of HIV and its impact on the African and Caribbean communities particularly women.
  • Experience in service provision for African and Caribbean people living HIV/AIDS or lived experience of being HIV positive.
  • In-depth understanding of services available for people living with HIV/AIDS.
  • Awareness of anti-oppression issues (e.g. sexism, anti-choice, homophobia, transphobia, racism).
  • Strong organizational and communication skills.
  • Ability to work well with diverse groups.
  • Computer literacy skills.
  • Experience in proposal and report writing.
  • Knowledge of women’s health and disability issues is an asset.
  • Knowledge of Medical Desktop/Nightingale on Demand (NOD) is an asset.
  • In addition to English, knowledge of a language spoken within one of the four priority communities, an asset.

Women’s Health in Women’s Hands Community Health Centre offers a competitive salary along with a multidisciplinary team environment where work-life balance is valued and practiced.

To apply for this challenging opportunity in a dynamic organization please forward your CV and cover letter with subject line “Case Manager, HIV Program” via email at:

Address the cover letter to the attention of:

Human Resources

Women's Health in Women's Hands Community Health Centre

2 Carlton Street, Suite 500

Toronto, Ontario   M5B 1J3

Closing Date:  September 18th, 2019 Please send a single file in MS Word or PDF format only

WHIWH is committed to reflecting the diversity of the communities it serves and we strongly encourage applicants who reflect Toronto’s ethnic and cultural diversity and our priority populations.  We welcome and encourage applications from all qualified candidates

Accommodation will be provided on request

We thank all applicants for their interest; however only those selected for an interview will be contacted.


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