Case Manager - Street Health

Sep 27, 2020
Toronto, Ontario

Mental Health and Harm Reduction Case Manager

Contract position Four days per week

Immediately until March 31, 2021


Program Summary:

A new mobile outreach Inter professional Primary Care Team (IPC) that includes Nurse Practioners and Case Managers is being established to bring primary care, mental health and harm reduction services to homeless and precariously housed individuals with complex mental health and substance use issues in the Moss Park community. This innovative initiative is a partnership with Street Health and Sherbourne Health Centre. The IPC team will utilize the Sherbourne Health Bus to provide low threshold health care services in the evenings and weekends in the Moss Park Community.


Major Responsibilities:

The Mental Health and Harm Reduction Case Managers will provide case management and crisis intervention support to clients on the health bus and complete follow-up at the host agency sites by providing trauma informed low threshold counselling and case management to clients. The Case Managers will be employed by Street Health.


Client Services:

  • To work on the Health Bus with homeless and precariously housed individuals who have mental health and/or substance issues;
  • Follow-up with clients serviced on the Health Bus at host agencies and in the community;
  • Assess client status and service needs;
  • Provide crisis intervention, systems navigation, accompaniments with clients and make appropriate referrals;
  • Distribute harm reduction supplies and Naloxone as required;
  • Work with the client to develop appropriate plans with a focus on the determinants of health;
  • Provide mutually agreed upon counselling and case management services, utilizing a variety of techniques and approaches that are trauma informed, strength-based, culturally sensitive and appropriate to client’s issues;
  • Attend and arrange case coordination meetings as required;
  • Facilitate client referrals for internal or external community services;
  • Identify barriers to health and facilitate access to resources;
  • Develop and/or collaborate on the development of coordinated care plans;


Health Promotion, Education and Advocacy:

  • Provide appropriate client advocacy services as directed by the client;
  • Collaborate and consult with multidisciplinary staff within host organization, partnering organizations and broader community to facilitate comprehensive care;
  • Participate in outreach activities;
  • Engage in evidenced based practice and ongoing learning;
  • Collaborate with the multidisciplinary team to assist with quality improvement and development of creative strategies to meet client needs;
  • Advocate for individual client needs to ensure access to effective care, follow-up and resources from both an individual and systemic level;
  • Collaborate with colleagues to identify population trends, develop research questions and/or conduct research studies;
  • Facilitate knowledge translation by educating colleagues on topics related to client care;
  • Initiate and/or participate in systemic advocacy activities directed at achieving health equity by improving the social determinants of health, eliminating stigma and developing healthy public policy.


Administrative Duties:

  • Contribute to overall policy and program directions
  • Maintain accurate client records of client encounters using Accuro EMR.
  • Participate in IPC team meeting and team meeting at host organization
  • Other duties as required


Knowledge and Skills Needed:

  • Degree/diploma in social work or related field, or equivalent job experience
  • Minimum 4 years case management experience working in the community mental health sector particularly with people who are homeless and/or marginalized consumer/survivors.     
  • Experience working with marginalized people, including those who use substances, women involved with sex work, women experiencing violence and crisis.
  • Experience providing trauma informed counselling and ability to work within an anti-oppression framework;
  • Demonstrated crisis intervention skills and training
  • Knowledge of criminal justice system, Ontario Works, and the Ontario Disability Support Program.
  • Broad knowledge of dual diagnosis & concurrent disorders as well as alternative models and approaches to mental health treatment
  • Extensive knowledge of criminal justice system, Ontario Works, and the Ontario Disability Support Program.
  • Strong understanding of systemic issues faced by consumer/survivors within mental health system
  • Demonstrated understanding of harm reduction & issues affecting homeless people
  • Experience working with persons of diverse backgrounds and orientations
  • Excellent oral and written communication skills; strong computer skills and experience using database software
  • Essential personal qualities include,  flexibility within job description, maturity, resourcefulness, patience, open mindedness;  ability to multi task  and participate fully within a team setting
  • Ability to carry out duties independently while maintaining accountability to agency
  • Recent experience working in a community setting and outreach preferred



  • This role works primarily evenings and weekends.
  • Valid G-Class Drivers License  


Salary:  $33.17/hour

Hours: 30 hours per week; primarily evenings and weekends

Start: Asap    

Reports to: Joyce Rankin Clinical Manager 

Deadline for application: Please submit your cover letter and resume by end of day

August 11, 2020 to Joyce Rankin Clinical Manager at


Street Health is committed to developing a workforce that is reflective of the communities we serve.  We thank all applicants, but only those selected for an interview will be contacted.

This job is from CharityVillage
How to Apply