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Case Manager - Newmarket - LOFT Community Services

Aug 18, 2019
Newmarket, Ontario

LOFT Community Services is committed to reflecting and responding to the diversity of the service users and communities we serve. Applications are encouraged which indicate diversity in culture, race, sexual orientation, gender identity and experience that reflects the clients we serve



 Full-Time permanent position



Newmarket, Ontario    



The case manager provides a range of services that supports individuals living with serious mental illness.  They may also have a history of homelessness and/or concurrent disorders; complex needs and current involvement in the justice system. The goal is to increase their independence through skill enhancement and development, by building a support network and linking consumers to available community services.  The case manager also provides needs assessment, coaching, skills teaching, advocacy, crisis management, may facilitate house meetings and/or psycho-educational groups and supports consumers in daily living. This position liaises with other community agencies and professional services.  The case manager is required to share on-call responsibilities on a rotational basis for all LOFT Crosslinks Housing & Support Services programs.  Travel within York Region and occasionally to the downtown Toronto office is an expectation of this position.


NOTE: Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to secondhand smoke. There will be occasional weekend coverage.



  • Completion of a degree/diploma in Social Work/Human Services or equivalent,
  • Minimum of three years case management experience in providing support to vulnerable adults with special needs including serious mental health issues and/or concurrent disorders and complex needs;
  • Previous experience in supportive housing is an asset;
  • Ability to directly assist residents with daily living activities, promoting the acquisition of life skills
  • Understanding of psychosocial rehabilitation and recovery principles, harm reduction, and the therapeutic relationship and the ability to apply these concepts into practice;
  • Knowledge of issues faced by adults with serious mental illness and addictions and of available community and other professional services in York Region;
  • Creativity and flexibility to approaches;
  • Good oral and written communication skills, counselling and responding skills to engage clients in highly personal areas;
  • Ability to work effectively within a team environment and to interact with workers from a variety of agencies;
  • Ability to implement assessment tools, develop and implement care plans in conjunction with client
  • Crisis intervention skills, with well developed problem solving abilities;
  • Will be required to assist in cleaning units with individuals or in preparing units for occupancy
  • Possession of a valid driver’s license use of a reliable vehicle is required and insurance to transport clients


TO APPLY:  Send your Resume and Cover letter to: Email:


CLOSING DATE: August 18, 2019




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