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Case Manager (Housing Stability Support Worker) - YMCA of Greater Toronto

Oct 20, 2020
Old Toronto, Ontario

YMCA of Greater Toronto


Case Manager (Housing Stability Support Worker)

(Salaried Full Time Contract) 

Grade: 11

Please submit your salary expectations in cover letter

Effective: Immediately

Reports to:  Manager, Youth Outreach and Intervention               Location: Vanauley Street YMCA 

Why work for our Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees.  The YMCA provides almost 6,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.  The YMCA works to build healthy communities.  This is achieved through a shared culture and values.  We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Nature & Scope:

Toronto Vanauley Street YMCA Centre is a part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth ages 16-24 throughout the GTA. It provides a variety of supports to homeless and street-involved youth in the Queen Street West area.  Services include employment, housing, substance use, harm reduction, mental health and other related supports.  The Vanauley St. YMCA is 2SLGBTQ+ positive space where all sexual orientations and gender diversity are welcome and celebrated. These services and supports are provided directly by the YMCA of Greater Toronto and community partners.  

Clients with a history of homelessness require support, not only to find and secure housing, but after they have moved in as well. The Case Manager for this program, will work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and all other aspects of housing stability. Housing Stability supports will be assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.


Develop relationships with Property Managers and Private Market Landlords to assist in securing units

Attend client transfer meetings.

Create a client crisis plans.

Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment.

Actively involve a client in planning, goal setting and decision making. Case/goal planning with clients around life skills development and education and employment options.

Connect clients to other community and/or on-going supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports.

Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources.

Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.

Assertive engagement which involves actively looking for and locating the client in the community as required.

Landlord contact and support.

Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc.

Assist clients to move towards achieving long-term income stability which may involve collaboration with TESS/Ontario Works (OW) worker, referrals to employment supports, pursuing an ODSP application, and accessing other financial literacy programs.

Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans.

Assist clients with re-housing and completing required documentation.

Provides ongoing assessment, case management, care coordination and monitoring of client’s needs; monitors and evaluates clients changing needs and coordinates individualized services.

Documentation; maintains member case files and ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.

Responds to and investigates enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues.

Participates in research activities and program development and delivery.

Liaises with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.

Adheres to all YMCA protocols and practices as well as other relevant policies and procedures

Participates in volunteer supervision, staff meetings and professional development trainings as required

Models appropriate behaviours to staff in line with our Mission, Vision and Values; establishes rapport and maintains effective relationship building behaviours with staff and members. Represents the YMCA and the

Association in a professional manner

Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society

Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and member

Other duties as assigned


  • Post secondary education in social or human services or equivalent experiences
  • Minimum of two years in a setting that provides service to homeless or street involved youth including intensive case management
    1. to work flexible shifts
    2. knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
    3. certificate in defusing hostility and/or crisis prevention
    4. and ability to integrate anti-oppression, critical disability, 2SLGBTQ+ and trans-positivity, trauma, recovery approach in support to mental health and strengths-based principles into practice
    5. of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, non-judgemental and consistent manner
  • Extensive skills in mental health, harm reduction, and marginalized individuals with complex needs
  • Excellent written communication skills
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written/verbal communication skills
  • Ability to communicate and to resolve conflict in a constructive and professional manner
  • Experience with Windows, Microsoft Word Perfect/Excel
  • Valid First Aid/CPR Certificate; knowledge of health and safety and child protection laws
  • The position requires the following Core Association Competencies:  advanced competence in: Effective Interpersonal Communications; Teamwork and Collaboration; fundamental competence in: Ethics and Self Management; Being Member Focused; Relationship Building and Partnering; Being Results Focused; Valuing Diversity and Social Inclusion

Please send résumé and cover letter quoting

job posting #0115 by October 20th, 2020 to:

Candace Klimuk

Manager – Youth Outreach and Intervention


Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every two years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. 

We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About the YMCA of Greater Toronto:

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plans Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps. 

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

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