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Case Manager - Housing Specialist - Canadian Mental Health Association, York and South Simcoe

Sep 12, 2019
Aurora, Ontario

Case Manager – Housing Specialist

Closing Date: September 12, 2019

Two (2) Contract, Full-Time until April 13, 2020 (with the possibility of extending), 35 Hours per Week, Evening Hours and Weekends may be required

Competition #: 2019-066

Our Mission: As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, help build resilience, and support recovery from mental illness.

Our Organizational Values:

  • Client and Family Centered – through partnership, accountability and action
  • Culturally Competent – to provide the best service and work experience
  • Innovation – to bring value to our community

Team Values:           Trust, Respect, Communication and Teamwork.

Hours of work:         35 hours per week. Evening and weekend hours may be required.

Location:                    Aurora, York Region

Job Profile:

The Case Manager collaborates with clients to provide individualized and flexible support to help them find housing, engage and integrate them into the community, and helps to facilitate their access to resources and supports to maximize their independence and potential, and promote their recovery.

The Case Manager works in partnership with clients to provide individualized and flexible services to engage, support, and integrate the clients into the community, and facilitate their use of resources and supports to maximize their independence and potential. Individuals are assisted to identify strengths and needs and develop long term goals, short term objectives to meet these goals, and concrete action steps to achieve the objectives. In addition, the Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability. The Case Manager may be assigned other duties as required.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

This position reports to and is supervised by the Manager that oversees the Support within Housing Program.

The Case Manager may be assigned to different programs as required based on need (i.e.: ACTT, Case Management, etc.)


  • A degree or diploma in health or social services
  • Current Registration with the OCSWSSW or a regulatory body under the Regulated Health Professionals Act.
  • Degree plus four years or more experience in a community-based organization working with adults with serious mental illness in the community.
  • Diploma plus six years or more experience in a community-based organization working with adults with serious mental illness in the community.
  • Experience working with individuals experiencing significant mental health and addictions challenges and people experiencing homelessness. Familiarity with the “Housing First Model” would be an asset.
  • Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements
  • Ability to apply Recovery principles and empowerment oriented philosophies and practices in work with clients
  • A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is preferred.
  • A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability insurance and proof that insurance covers use of personal vehicle to transport clients
  • A satisfactory Vulnerable Sector Screening (Police Check)

Working Conditions:

Office work, community settings, meetings in clients’ home and travel with clients.


In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

Application Procedures

If you are interested in this opportunity, please follow the link on this posting or visit the Career section of our website. Complete the application form and submit cover letter and resume (PDF or Word) together as one (1) document / attachment in the Resume section, outlining how your experience matches our requirements, to the Human Resources Department quoting Competition # 2019-066.

CMHA, York Region Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome persons with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTTQ+, visible minority and immigrant communities to apply.

To request this posting in an alternate format or to request accommodation in the application process, email

Online:, under CAREERS section.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Please be advised that if you are currently active in another recruitment cycle, you will not be eligible for this position.

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