Case Manager - Housing and Homelessness - Canadian Mental Health Association, York and South Simcoe

Dec 25, 2020
Aurora, Ontario

Posting Date: November 13, 2020
Closing Date: Until Filled



Message about our hiring and operating practices during the COVID-19 pandemic

The Canadian Mental Health York Region and South Simcoe branch (CMHA-YRSS) is continuing to provide much-needed mental health services. As an organization, we are protecting our staff through supporting either working from home, or physical distancing, and other public health directives for essential services staff working on-site. Rest assured that your well-being is our top priority and we have appropriate health and safety measures in place at each stage of the recruiting process and throughout our operations.

We are hiring Case Managers – Housing and Homelessness!

As we continue to grow our team, we are looking for Case Managers to join our passionate, dedicated, and “BRAVE” team! If you are a collaborative, innovative individual who is interested in helping people recover from a mental health challenge, increase their independence, and find housing in York Region and South Simcoe, than this role is for you!

If you can demonstrate: that you are passionate and committed to helping end homelessness for individuals who have not had a home for a long time; if you understand the barriers and challenges that people have to overcome to help people find and keep a home; and if you respect and admire the determination and courage it takes to make positive changes when faced with multiple complex challenges, then maybe the Housing First Programs at CMHA – YRSS are the place for you.

Closing Date: Until Filled

ONE (1) Permanent: Part-time, 17.5 Hours per Week
ONE (1) Contract: Full-time, 35 Hours per Week

Evening Hours and Weekends may be required.

Competition #: 2020-055

Location: In accordance with current public health directives, training will be available both remotely (i.e., via teleconference and videoconferencing technologies) as well as onsite while respecting physical distancing. During the current COVID-19 outbreak, work can be completed primarily from home with equipment provided by CMHA. Once public health directives are lifted, the Case Managers will be working primarily in our Aurora Office (15150 Yonge Street, Aurora, ON L4G 1M2) and will be required to travel within York Region & South Simcoe.

Job Profile:
The Case Manager works within a Housing First model and collaborates with clients to provide individualized and flexible support to help them find housing, engage and integrate them into the community, helps to facilitate their access to resources and supports to maximize their independence and potential, and promote their recovery. The work with clients is achieved with a focus on Housing stabilization.

Individuals are assisted to identify strengths and needs and develop long term goals, short term objectives to meet these goals, and concrete action steps to achieve the objectives. In addition, the Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability. The Case Manager may be assigned other duties as required.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

The Case Manager may be assigned to different programs as required based on need (i.e.: ACTT, Case Management, etc…)

• A degree or diploma in the health or social services.
• Current registration with the OCSWSSW or another relevant regulatory body under the Regulated Health Professions Act; cannot be in the qualifying stages.
• Degree plus four years or more experience in a community-based organization working with adults with serious mental illness in the community.
• Diploma plus six years or more experience in a community-based organization working with adults with serious mental illness in the community.
• Passion and commitment to working in the homelessness sector
• Experience working with people who are have or are facing homelessness or poverty (preferred)
• Experience working with individuals experiencing serious mental illness, concurrent disorders and dual diagnosis (developmental disability and/or traumatic brain injury) is preferred
• Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements
• Ability to apply Recovery principles and empowerment oriented philosophies and practices in work with clients
• A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is preferred.
• A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability insurance and proof that insurance covers use of personal vehicle to transport clients
• A satisfactory Vulnerable Sector Screening (Police Check)

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

These positions report to and are supervised by the Manager, People and Teams and currently support CMHA’s Housing First and Home Now Programs.

Working Conditions:
Office work, community settings, meetings in clients’ home and travel with clients.

In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

Why work for CMHA York Region?

We are a team committed to our vision of mental health support for all. That means we respect that our clients are the experts in their recovery journey and that our role is to provide support, resources and opportunities based on their hopes and dreams. It means that we foster and encourage an entrepreneurial spirit to create, implement, and sustain innovative, evidence based and transformational impact. We seek out and build partnerships, collaborate and share knowledge to be the most culturally competent team and fully integrated service delivery partner.

Our team cares for each other. We have our own team values of trust, respect, teamwork and communication. We have been a National Non-Profit Employer of Choice for four consecutive years as well as a recipient of Canada’s Most Admired Corporate Cultures.

To request this posting in an alternate format or to request accommodation in the application process, email 

Application Procedures: (For our website)

If you are interested in this opportunity, click on the “Apply Now” button above and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

1) Resume (PDF or Word)

Application Procedures: (For 3rd Party websites)

If you are interested in this opportunity, please visit our website at and click on Current Opportunities, and click on Apply Now and proceed to upload your cover letter and resume."

CMHA-YRSS supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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