Case Manager - Dual Diagnosis - Cota

Oct 06, 2020
Toronto, Ontario
Entry Level, Early Career



Bargaining Unit Position
One (1) Permanent Full-Time Position (37.5 hours per week)

Cota is an accredited community-based organization that has been supporting adults with mental health and cognitive challenges to live well within their communities for over 40 years. We provide person-centred supports that assist individuals to find inspiration and hope in their inherent strengths and support them to pursue meaningful change in their lives, as they define it. We also work collaboratively with our funders, our partners and other stakeholders, across the provincial health and social service systems, to inspire positive change in the way that services are delivered to individuals living with mental health and cognitive challenges.

We are seeking a dynamic and innovative individual who will work enthusiastically to deliver recovery oriented, client and family centered and comprehensive services that meet client needs, ensure client safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Client and family centered care is guiding principle at Cota that helps improve decision making processes, health outcome and client experiences. The successful individual will embed this guiding principle into their work.

The AHFT utilizes an interdisciplinary team and Housing First approach to support individuals who are homeless, living with mental health challenges and involved with a court support program and/or are on release from a provincial correctional facility.

We are presently recruiting one (1) permanent full-time Case Manager, Dual Diagnosis position for the AHFT – East Team.

The Case Manager, Dual Diagnosis provides support to clients living with a dual diagnosis (co-occurring developmental disability and mental illness), as well as clients living with symptoms of a mental illness. The Case Manager also works with clients who have dual diagnosis and justice system involvement. They are responsible for engaging with each client, developing goal plans, providing service coordination, coaching, skills teaching, safety planning and linking/referral supports aimed at assisting each client to achieve his/her goals. The Case Manager, Dual Diagnosis, would work with clients as part of a shared care team. The team is comprised of AHFT psychiatrists, nurse case managers, addiction case managers, an occupational therapist, peer support specialist and a personal support worker.

The Case Managers must work collaboratively with clients, AHFT team members, client families/natural support networks and agencies/services in the mental health, justice and developmental services sectors in order to effectively fulfill their role.

The successful candidate requires:

  • Minimum of 2 years working specifically and primarily with the Dual Diagnosis population; Dual Diagnosis certificate would be an asset
  • A post-secondary degree/diploma in a related field
  • Demonstrated competence in providing the service functions of client engagement, goal planning, safety planning, service coordination, linking etc.
  • Knowledge and commitment to person-centred services
  • Excellent knowledge of community resources available within the developmental services sector, mental health sector and justice system
  • Demonstrated ability to effectively assist in negotiating and coordinating required services
  • Demonstrated ability to assess client needs and use problem-solving techniques to develop appropriate intervention strategies and collaborate with community resources
  • Experience implementing group activities and assisting in the facilitation of meetings
  • Excellent clinical judgment and decision-making skills, including a keen awareness of client-clinician boundaries
  • Proven ability to work within a team, with partnership stakeholders and independently
  • Strong professional with the ability to function as a representative of Cota in the community
  • Excellent communication (verbal and written) and interpersonal skills
  • Demonstrated knowledge of dual diagnosis, developmental disabilities and mental health diagnosis and issues

Other Requirements:

The successful candidate will be required to:

  • Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding and pest infestations
  • Comfortable working with a broad range of client groups
  • Be required to work rotating day, evening and weekend shifts
  • Provide proof of a valid Ontario Driver’s license
  • Provide evidence of a clean driver abstract
  • Access to a vehicle for daily use

Salary: $26.77/hour

To Apply:

Please forward a cover letter and your current resume on or before August 21, 2020 by 4:00pm to Human Resources via email:, and reference Job Posting #237.

Posting ad date is February 25, 2020; the posting will remain open until successfully filled.

If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Cota is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. We request no emails, faxes, phone calls, or requests to meet please. Cota encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.)

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How to Apply