Case Manager (2) - SSCH

Sep 30, 2020
Toronto, Ontario

STATUS: Temporary Full Time (6 month contract)

# HRS / WEEK: 35

Salary: $29.24/hour (equivalent to Band 10)

As a member of the UHHS department, this position provides direct case management supports to adults on a complete range of complex issues, including health, financial, housing, legal and life skills issues.  Working from a harm reduction, trauma informed perspective, case managers provide extensive direct one-to-one support, home visit and telephone contact to assist participants in identifying and achieving self-determined goals.  Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services including substance use and mental health supports, landlords, health care providers, legal institutions, income supports, housing providers and other community services.  As a member of the UHHS department, this position will provide support in the Corner drop-in as well, working closely with the integrated team.


  • Conduct intake and assessment interviews with participants.
  • Complete detailed assessment, coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports. 
  • Work with participants to identify and achieve self-directed goals
  • Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings.
  • Monitor property issues (rent payment, health and safety, housing standards) and liaise with landlords as required
  • Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers
  • Connect clients with supports in the community based on their needs which will help them achieve and maintain stability, including support groups, life skills groups and social events. 
  • Organize group programming that promotes well-being and recovery
  • Support client engagement initiatives within the agency including the volunteer program and peer development initiatives
  • Intervene and deescalate crisis situations
  • Engage in the active team case management and clinical consultation meetings
  • Maintain accurate case management records and complete reporting required by funders and supervisor, adhering to PHIPA and TNG-SSCH policies. 
  • Take part in research activities as required
  • Represent the agency on appropriate coalitions and networks as assigned by supervisor
  • Work regularly scheduled floor shifts in the drop-in
  • Some evening and/or weekend work required

B. Qualifications:

  • BA/B.S.W plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, lived experience and/or significant related training.
  • Minimum 2 years’ experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness
  • Experience, alignment and commitment to harm reduction
  • Commitment to anti-racism and anti-oppressive practices
  • Formal training in substance use and mental health is an asset
  • Strong familiarity and commitment to trauma informed care
  • Physically able to travel consistently throughout the city on transit
  • Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills
  • Excellent written and verbal skills in English.
  • Proficient with MS Office, and web based data entry for case management and time/labour. 
  • Familiarity with Catalyst, Pirouette and the administration of the OCAN is an asset
  • Self-directed, organized, and demonstrated supportive team member abilities
  • Certification in Conflict Prevention and Intervention or willing to be trained
  • A current police record check is required for this position.


 Case Manager Hiring Committee

ATTN: Dana Lythgoe

The Neighbourhood Group - St. Stephen’s Community House

260 Augusta Avenue, Toronto, ON  M5T 2L9


The Neighbourhood Group - St. Stephen’s Community House is dedicated to achieving a workforce that is reflective of the communities we serve.

The Neighbourhood Group - St. Stephen’s Community House is committed to diversity, equity and accessibility in accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Administrator ( will make every reasonable effort to accommodate the needs of applicants requesting accommodation at any stage of hiring process.

We thank all candidates for their interest, however only those selected will be contacted.

This job is from CharityVillage
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