Bilingual Full Time Caseworker- Rita Thompson Enhanced Supportive Housing - John Howard Society of Ottawa

Jan 20, 2021
Ottawa, Ontario

Job Advertisement – Internal& External

Rita Thompson Residence - Enhanced Supportive Housing Program

Full Time, Bilingual Case Manager

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve, and is seeking that diversity in applicants for this position

Title: Bilingual Case Manager

Classification: Caseworker / Level 2

Employer: John Howard Society of Ottawa

Department: Adult Justice Services

Program: Rita Thompson Enhanced Supportive Housing Program

Location(s): Ottawa, ON

Reports to: Residential Coordinator

Job Term: Permanent – Full Time

Salary:  $44,068 - $50, 289 annually, dependent upon experience + benefits

Language: Bilingualism is Essential (English/French)

Closing Date:      Wednesday, January 20th, 2021 at 3:00pm         

We sincerely thank all applicants who express interest in this position, though only those selected for an interview will be contacted

Program Summary

The John Howard Society Enhanced Supportive Housing Program is for men and women who are long-term shelter users. The program provides semi-independent accommodation and support to men and women, age 18 and over. The John Howard Society of Ottawa manages the site with support from Ottawa Inner City Health and the support of other community partners.

Applying Housing First Principles, the Enhanced Supportive Housing provides adults an opportunity to access safe accommodations and utilize intensive on-site supports to assist with their life goals, regardless of their complexities and challenges. This program strives to contribute to a reduction in the number of individuals using homeless shelters or living on the street.


  • Criminal Reference check required



  • University Degree/College Diploma in the Social Sciences

Preferred Experience:

  • Minimum two (2) years working with homeless population in a case management role
  • Experience in housing/residential setting
  • Experience working in a Harm Reduction environment  
  • Experiences working as part of an Interdisciplinary team

Preferred Knowledge and Skills:

  • Demonstrate use of Motivational Interviewing (MI) techniques
  • Experience working with a client-focused, case management approach to faster housing stability
  • Understanding of and experience working with clients that struggle with behavioural issues
  • Familiarity with the Residential Tenancies Act and other relevant legislation (e.g. Mental Health Act)
  • Competency in using needs assessment instruments (e.g. SPDAT)
  • Basic understanding of the application of research to program design
  • Competency using various data collection and case management software
  • Experience building capacity in, and supporting people around, daily living skills
  • Experience working with people with substance use and mental health disorders
  • Experience working with people with acquired brain injury

Successful Candidates will:

  • Provide a recent Criminal Record Check
  • Have a demonstrated ability to work well as part of an interdisciplinary team
  • Have an interest working within a structured clinical model
  • Have strong rapport building skills to support working with men and women who have experienced trauma
  • Possess a strong commitment to working in this challenging but rewarding program
  • Be willing to work occasional evenings
  • Be willing to be on-call on a rotational basis
  • Have excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members
  • Have a genuine interest in working with formerly homeless individuals in a caring and empathic manner
  • Having access to a reliable vehicle for working with clients in the community is preferred

Disclaimer: This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  The incumbent may be asked to perform other duties as required.

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