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Assistant Supervisor, Tikinagan - Native Child and Family Services of Toronto

Sep 22, 2020
Toronto, Ontario

NCFST is committed to staffing a workforce representative of the Aboriginal population we serve. We encourage First Nations, Metis and Inuit applicants to apply and to please self-identify in their cover letter.
This is an exciting opportunity to develop supervisory skills on a new and evolving Pre/Post-Natal team!

We are currently seeking a motivated, enthusiastic Assistant Supervisor who will provide exceptional leadership, operational oversight and ongoing guidance to staff. With your leadership expertise you will effectively coordinate the flow of work and play an active role in escalation to ensure delivery and timely implementation of client service delivery decisions.

Position Summary

Under the direction of the Supervisor you will and be responsible for supporting the Tikinagan-Pre/Postnatal Program.

  • Assist with the overall supervision of the Tikinagan Pre/Postnatal team (Maternal Counsellor, VAW Case Manager, Housing Case Manager, Addictions Case Manager, third party contractor employees)
  • Plan and schedule work assignments, set priorities and objectives, identify service level risks, provide performance feedback by identifying issues and opportunities and apply leadership skills to foster a culture of results driven teamwork and collaboration.
  • Design and implement programs that are culture-based and consistent with internal and external program standards and related funder guidelines.
  • Assist with reporting for financial and human resources purposes.  Coordinate and/or deliver training on work practices, policies, procedures and legislation.
  • Work with established policies, procedures, and programs and, in consultation with the Supervisor, of the Tikinagan-Pre/Postnatal Support Services, developing new policies and procedures as needed.
  • Provide designate backup when supervisor is not available.
  • Support the development of systems, and provide technical expertise by guiding staff on complex and sensitive issues and analysis.
  • Monitor and analyze client service delivery, compile information to identify trends, risks and opportunities and also recommend and implement solutions to enhance overall service delivery and client experience.
  • Ensure the programs meet the needs of the communities served
  • Support with daily functions and operations of the Tikinagan support services.
  • Flexibility in terms of evenings and weekends is a requirement.
  • Support with the development and implementation of community consultations
  • Support with creating service pathways which will enhance Community member’s access to culturally safe care
  • Support with developing of partnership and networking opportunities with Aboriginal partners and non-Aboriginal service providers
  • Advocate for an Aboriginal Model of Care that is integrated, accessible, trauma informed and culturally informed to support an intensive delivery of culturally safe care.
  • Work directly in programs when needed.
  • A current Ontario driver’s license and access to a vehicle is required.
  • Other duties as assigned.

What we are looking for

  • Degree/ Diploma in the Human Service or Social Services field and 2-3 years of experience in a related position. Alternatively, an equivalent combination of relevant education in a related field and experience working with the Aboriginal community may be considered. Special consideration to those with experience within the maternal health field including doulas, childbirth educators and infant mental health practitioners.
  • Clinical background in counselling or case management would be preferred.
  • Strong knowledge of pregnancy, birth, infant mental health, early infant care, parenting, child development and birth year cultural teachings.
  • Excellent knowledge of community resources and community partners
  • Excellent knowledge of Aboriginal trauma informed best practices
  • Knowledge of the unique dynamics that exist within the First Nations, Inuit, and Métis cultures.
  • Current vulnerable sector police record check, or ability to obtain one. Initiative and respect for confidentiality.
  • Must have a driver’s license, access to a car and hold an insurance policy that meets agency’s standards
  • Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values in to practice, service and relationships.
  • Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation.
  • Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships.
  • Overtime may be required due to unforeseen circumstances.
  • Please be advised that this position requires flexibility and the ability to work evenings and weekends.

If you are interested in this job opportunity, please apply by email on or before July 31, 2020 quoting reference number #20-07-06.

We are committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NCFST will make accommodations available to applicants with disabilities upon request during the recruitment process.

We thank you for your interest, however, only those applicants selected for an interview will be contacted.

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