Administrative Support for Case Managers - Catholic Family Services of Hamilton

Mar 02, 2021
Hamilton, Ontario

Catholic Family Services of Hamilton (CFS) is a nonprofit, multi-service agency providing counselling, case management, education and support to families, couples and individuals living in Hamilton and the surrounding area. We offer a warm, collaborative, and mission-focused work environment that will provide you with the opportunity to have a lasting, positive impact on your community. 98% of CFS employees agree that the work completed at CFS positively impacts people’s lives. (2019 Employee Engagement Survey)


We are currently searching for a candidate for the following position:

Administrative Support for Case Managers

Full Time, 35 Hours Per Week


This position requires a highly motivated, self-directed individual who is also able to work within a team environment. The Administrative Support worker will perform a variety of administrative and clerical tasks in collaboration with the Program Team Leader and Case Managers to support the administrative functions of the team.

The ideal candidate should be knowledgeable and interested in working with seniors who present with complex cognitive and physical challenges.



  • Perform initial consultations with newly referred clients
  • Manage the intake process and wait list
  • Prepare communications such as memos, emails, invoices, documents and other correspondence
  • Complete forms and applications, obtain signatures, and personally deliver documentation as needed to the clients’ homes or to other professional agencies/services
  • Work in collaboration with case managers to provide support with day-to-day tasks such as accompanying clients to medical appointments, medication pick-up and food delivery
  • Make referrals to community agencies as needed
  • Update and maintain documentation in the database
  • Input statistical data and other administrative tasks as required



  • Minimum 1 – 2 years of experience in administrative support, preferably in a similar industry (e.g., social work, medical, or mental health)
  • Post-secondary education
  • Knowledge of community resources for older persons
  • Excellent communication skills, both written and verbal
  • Proficiency with Microsoft Office programs
  • Must have own transportation
  • Ability to work flexible hours, evening and weekend work is required
  • Proficiency in French language an asset


If interested, please reply by March 02, 2021 to:

Human Resources Coordinator

Catholic Family Services of Hamilton

688 Queensdale Ave E, Unit 2B

Hamilton, ON

L8V 1M1


All communications will be held in strict and professional confidence. CFS is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. CFS would like to thank all applicants for their interest; however, only those being considered will be contacted. CFS is a fragrance-free environment.

This job is from CharityVillage
How to Apply