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54-19 Program Manager – Youth Detox - Family Services of Greater Vancouver

Aug 10, 2019
Vancouver, British Columbia

JOB OPPORTUNITY: Program Manager – Youth Detox


Program Manager – Youth Detox Competition #54-19



Directions Youth Services is a collection of services and locations supporting vulnerable youth. This includes a 24-hour drop-in centre, outreach teams, pre-employment programs, two safe houses, and a youth detox centre. The trauma-informed and client centred philosophy creates safety for youth to access a full spectrum of supports including primary care, mental health and substance use resources.

Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing life’s challenges.



You are a leader; ready to take on the support and supervision of a multi disciplinary team in evidence based addictions practice. You have the exceptional ability to manage the logistics of ongoing operations while creating and maintaining positive relationships with funders and partners in the community. You will be responsible for leadership, planning, development and evaluation including the development of systems and procedures that objectively measure client outcomes. You will be responsible for supervision, education, training and performance management of staff. You will manage, develop and implement client case management plans and will ensure case management records and statistics are accurate and maintained. You will work closely with union representatives to ensure compliance with the Collective Agreement and work closely with Human Resources to represent Family Services in grievances and labour relations matters.

This is a full time (37.5 hrs/wk) position managing Directions Youth Detox program and reports to the Director of Youth Services. The position is located at the Directions Youth Detox Site but some travel to other sites may be required. 



Collaborative Communication:  Builds and maintains relationships based on mutual respect and trust, appropriate sensitivity and transparency, empathy, and compassion. Works collaboratively with partners and others to achieve and sustain common goals and positive results and demonstrates cultural agility; responding skillfully to people from all backgrounds.

Personal Effectiveness: Maintains effectiveness in the face of stress, change and challenging situations, demonstrating both adaptability and a commitment to learning.  Acts consistently with integrity and self-awareness, in alignment with relevant ethical guidelines.

Personal Leadership: Demonstrates ability to lead, motivate, influence and support others, regardless of rank or role. Demonstrates confidence, presence and good judgment. Brings curiosity, reasoning and analysis to situations. Identifies and deals with issues proactively, creatively and persistently.

Commitment to Excellence: Delivers exceptional client-centered service through collaborative communication, attention to detail and consistent, timely, follow-through on commitments. Manages time, energy and resources effectively, using appropriate technology, in order to consistently meet or exceed expectations, in alignment with organization’s objectives and values.



Community Relations:  Builds relationships and partnerships inside and outside the organization. Develops and stewards funder and community relationships. Creates and/or optimizes opportunities for collaboration. Ensures that programs and services are accompanied by a comprehensive communication plan to ensure public awareness of the services available. Is impassioned to engage and keep partners motivated to committed towards achieving financial wellbeing for their clients.

Supervision/ Performance Management: Fosters the development of others providing a supportive environment for enhanced performance and professional growth, including clear expectations and regular performance feedback.  Provides skillful and timely coaching, mentoring and clinical supervision.

Operational Management: Understands the fundamentals of business and program operations. Ensures the effective, efficient and sustainable use of Agency resources and assets: human and financial resources and business information.

Organizational & Community Awareness: Understands the workings, structure and culture of the organization, both at program and Agency levels, as well as the political, social and economic issues of the sector. Understands the community context in which programs are funded and delivered. Considers the larger contexts when making decisions and building relationships. Knows where in the organization and/or community to look for answers.



Education / Experience

  • Undergraduate degree in Social Work, Psychology, Human Services, Social Sciences or other related study
  • Minimum of 5 years’ treatment-related experience which demonstrates an ability to complete the functions and essential duties in a residential detox modality
  • Minimum of 3 years’ team supervisory experience in a unionized environment
  • Familiarity and knowledge around adolescent development, at-risk youth, child welfare system and alcohol and drug misuse issues

Job Specific Requirements

  • Ability to identify, establish, implement, and evaluate intervention plans.
  • Ability to consider and construct practices which acknowledge and incorporate the experiences of persons who are marginalized on the basis of gender, race/ethnicity, economic status, language, culture, age, disability, sexual orientation/identity and/or gender-identity
  • Proficiency in program development, including the development of policies and practices to support best-practice service delivery
  • Computer skills, including MS Office Suite, Internet Searches, Online Database and Email
  • Drivers’ License required
  • Criminal record check is a condition of employment.



Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a positive impact in our community.

We support career development and training for staff to reach their potential, and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.


Salary/Pay Grade: $2,705.25 bi-weekly (Mgr. Pr. 3, Step 1) with competitive benefits package


Start Date: As soon as possible


Location: Vancouver, BC



If this describes you, please send us your resume and cover letter (indicating the competition number 54-19 in email subject line). Please outline your interest for this role, demonstrate your relevant experience, and tell us where you heard of this opportunity, in your cover letter.

FSGV is an equal opportunity employer. If you require a disability-related accommodation in order to participate in the recruitment process, please email your contact information to for follow-up.


To apply click here:


Post End Date: Posting will remain open until filled


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities

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