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Quality Control Auditor

Lindsay, Ontario
Early Career

This role is accountable for supporting profitable growth, regulatory compliance and alignment of Corporate Underwriting appetite at The Commonwell Mutual Insurance Group.

What will you do as part of the team:

  • Analyzing and supporting the development of auditing tools and processes, portfolio reporting and providing recommendations on key findings.
  • Conduct regular claims and underwriting audits and summarize and present findings and action plans to the Leadership team
  • Assist in the design and execution of brokerage audits to support compliance of underwriting and document retention requirements
  • Conduct regular and ad hoc audits as required
  • Liaise with Underwriting and Claims Leadership to discuss findings and implement action plans
  • Identification of process and quality trends and opportunities through the auditing process
  • Act as a resource for clarification of standard processes and expectations
  • Reviews negative trends in claims results to root cause potential prevention opportunities in Underwriting guidelines (large loss, risk alerts, claims trends)
  • Working in consultation with the Training Specialist, this role will support and/or lead technical Claims & Underwriting training resulting from the findings of the auditing process and action plans developed


What you need to succeed:

  • Ability to work with, analyze and support the development of auditing tools & processes, portfolio reporting and provide recommendations on findings
  • Strong technical claims expertise for a variety of loss types (AB, Property, APD, BI)
  • Excellent report writing skills and ability to clearly communicate audit findings and ensure follow through on required actions within prescribed timelines
  • Advanced time management, organizational, analytical, and evaluative skills
  • Expert knowledge of front-line operations across all lines of business (Residential, Farm, Commercial and Automobile) gained through a minimum of 3 - 5 years of industry experience
  • Post-secondary education in a related field is required. Completion of CIP/ FCIP designation is considered an asset
  • Ability to be creative and innovative in the thinking process
  • Thorough knowledge of re-insurance considered an asset
  • Expert competency in comprehending reserve calculations and exposure
  • Vast knowledge of all relevant regulations, including the Insurance Act pertaining to claims
  • Computer program knowledge includes Microsoft Office Products, Adobe Suite Professional, Policy Administration Systems, web-based tools and insurance databases
  • Excellent communication skills are required: verbal, non-verbal and written, to make recommendations, communicate ideas and maintain excellent interpersonal relationships with internal and external contacts

If after reading this, you are excited about the opportunity to join our team then visit

How to Apply