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Director, Claims Strategy & Programs

Across Canada
Early Career

Director, Claims Strategy & Programs

Insurance Corporation of British Columbia (ICBC)

North Vancouver, BC

The Insurance Corporation of British Columbia (ICBC) is committed to providing customers with the insurance products and services they can count on and the coverage they need. In addition to providing Basic vehicle insurance, ICBC competes with private insurance companies to offer various Optional vehicle insurance coverages, including extended third-party liability, collision, comprehensive and vehicle storage. ICBC is one of B.C.'s largest corporations and one of Canada's largest property and casualty insurers. Its insurance products and services are available through a province-wide network of approximately 900 independent brokers, Government agents and appointed agents.

In February 2020, the Government of British Columbia announced a significant change to the insurance model used by ICBC. Starting in May 2021, ICBC will move from a tort-based insurance model to a care-based model called Enhanced Care coverage (ECC), more commonly referred to as a no-fault insurance in other jurisdictions.

The Director, Claims Strategy & Programs will lead ICBC's Claims Strategy and Programs department for ECC, reporting directly to the VP, Claims Recovery & Legal Services, who is accountable to the President & CEO. This is a newly established role for a senior leader who will be accountable for leading and continually evolving key ICBC strategies such as the medical strategy as an integral part of the success of the ECC model.

The successful candidate will be a strong thought leader, who is transformative and ahead of the industry trends. They must be able to leverage their external-facing position and maintain long-term, outcome focused relationships with a broad range of stakeholders to help pave the way to achieve the objectives of the ECC model and deliver positive customer outcomes.

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.


How to Apply