Career Connections

We have a position open for Claims Associate to join our team as we expand Canadian operations team located in Toronto, Ontario. This is an exciting opportunity to take part in a high energy work environment for a rapidly growing company with global ambitions. If you're looking to make a real impact on a challenging part of the business, come join our team!

Role & Responsibilities

• Provide exceptional customer service for Turo Hosts and Guests
• Investigate and process auto claims filed by Turo Hosts and Guests
• When possible, assist Turo members in the self-resolution process
• Coordinate claims processing with Turo's third party administrator
• Collect any amounts due from Guests
• Maintain accurate documentation
• Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

Qualifications

• Reside in Toronto, Ontario
  **though we are currently working from home during covid, this is not a remote role**
• Full professional ability in French preferred.
• Strongly prefer 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
• Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
• BA/BS or equivalent required. State licensing desirable
• Exceptional personal qualities and people skills
• Outstanding conflict resolution and de-escalation skills
• Ability to work in a fast-paced environment, drive and embrace change
• Excellent follow-through, attention to detail, and with minimal need for supervision
• Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• Commitment to high responsiveness and availability
• Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus
• Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts Hosts, Guests, third parties, and the company all as meaningful stakeholders

Benefits

• Competitive salary and equity for all full-time employees
• Employer-paid medical, dental, and vision insurance and 401k match
• Flexible paid time off, 9 paid holidays, paid volunteer time off, and paid parental leave
• Turo host matching and vehicle reimbursement program
• Monthly Fringe benefits stipend
• Monthly Turo travel credit 

About Turo

Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $500M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.