Technician - Control Center, Dispatch, Télébec

Val-d'Or, Quebec

Req Id: 367871 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


Job Title: Technician – Control Center, Dispatch, Télébec

Work Location: Val-d'Or, QC

Job Status: Regular-Full time

Date of posting: April 26, 2022

Application deadline: May 11, 2022

Date candidate required: May 2022


Position summary:

The technician-control center (dispatch) is responsible for coordinating the execution of the various works (orders, projects, trouble tickets, maintenance work, etc.) which must be carried out by the technicians under his responsibility, in compliance with the corporate priorities and established budgets, throughout the territory served.



  • Organize and distribute the work of technicians throughout the territory
  • Ensure the provision of service to internal and external customers at the designated time (negotiated dates)
  • Rigorously monitor the movements of technicians to ensure their efficiency and safety
  • Be able to impose corporate directives on other technicians
  • Update several databases (working hours, holidays, etc.)
  • Perform any related work that is necessary


Minimum requirements:

  • DEC. in administration or electronics or the equivalent in work experience
  • Workforce management experience
  • Strong leadership
  • Geographic knowledge of the territory
  • Knowledge of IT tools in a Windows environment
  • Bilingualism


Holder profile

Skills / behaviors:

  • Ability to communicate and demonstrate leadership in the performance of their duties
  • High planning and organization
  • Analytical mind
  • Ease of working under pressure
  • Ability to learn and adapt
  • High team spirit and initiative
  • Be able to deal with multiple priorities simultaneously and make quick decisions on planning for the sector




Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Quebec : Val-d'Or 
Flexible work profile:
Application Deadline: 05/11/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Val-d'Or


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