Technician - Advanced, Business Technician I

Montréal, Quebec

Req Id: 366372 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  

Who we are:

As part of the Bell Network group, we works on innovative and cutting edge technologies. Every day is a new opportunity to support new quality solutions for our customers.


We are seeking a motivated and innovative professional who will help us support Network Services and who works with a focus on continuous improvement. Bell is changing and we are looking for talented new people to accelerate this transformation. Get ready to have fun, explore new technologies and learn something new every day.


If you enjoy…

  • Connecting with people from other fields. You will work closely with other technical teams and suppliers to deliver state-of-the-art solutions;
  • Participate in the development and laboratory verification of new services;
  • Certifying and operationalizing new equipment;
  • Transform a business or system problem into modular and maintainable solutions with the team;
  • Gain hands-on experience and support operational teams on cutting-edge network technologies;
  • Ensure that the solutions put in place can be supported by the operational teams;
  • The field of network automation with appropriate technical knowledge;


... You are just the right person for our team! We would like to get to know you.


Main Job Duties / Accountabilities include:

  • Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
  • Work closely with L3 support to resolve complex incidents
  • Provide the necessary support to ensure all SLAs are met
  • Participate in onboarding process for new clients
  • Manage services related to the customer while following Bell Canada processes, tools and best practices
  • Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
  • Provide weekly and monthly reports as required
  • Create and maintain customer and internal technical documentation and databases
  • As needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
  • Identify and propose improvement to processes
  • Participate in different internal initiatives
  • Keep up with emerging telecommunication technology
  • Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities



  • Candidates who are part of the Craft and Services bargaining unit must have;
    • A college diploma in electronics or telecommunications, or equivalent work experience
    • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
  • Candidates from outside the Craft and Services bargaining unit must have:
    • A college diploma in electronics or telecommunications, or equivalent work experience
    • A minimum of a high school diploma
    • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
  • Fluent in English and French


As necessary, agree to undergo a background security check to meet a customer’s clearance requirement


We are looking for the following skills and qualifications:

  • Intermediate knowledge of the OSI model
  • Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
  • Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
  • Intermediate knowledge of Ethernet &TCP/IP
  • Basic knowledge on ITIL practices
  • Intermediate knowledge on at least 2 of the following products:
    • Aruba networking products
    • Brocade networking products
    • Cisco networking products
    • Citrix networking products
    • F5, networking products
    • Fortinet networking products
    • HP networking products
    • Juniper networking products
    • Radware networking products
  • Basic knowledge on at least 1 of the following technology:
    • RIP
    • OSPF
    • BGP
    • MPLS
    • Security
    • wireless services
  • Intermediate knowledge of Microsoft Office
  • Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
  • Ability to make decisions promptly and manage risks while under pressure
  • Analytical thinking and problem solving abilities


Working Conditions:

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed.  Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.


Note that many working conditions are subject to terms outlined in the collective agreement.




Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Quebec : Montreal 
Flexible work profile:
Application Deadline: 05/05/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal


Bell, one of Canada's Top 100 Employers.

How to Apply