Technician - Advanced, Business Service Technician

Alma, Ontario

Req Id: 369531 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.


Job Title : Technician – Advanced, Business Technician I (Outright Sales ORS) 

Job Location address: 140 Bégin Ave. S., Alma (QC)

Job Status: Regular Full Time


Name and description of hiring department:

The Quebec Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business Markets


Main Job Duties / Accountabilities include:

  • Deliver services to Bell Business Market customers at the level of installing and repairing Key systems, PBX, IP telephony systems and applications for business customers
  • Implement, upgrade, repair (in the event of an outage) and carry out preventive maintenance for all PBXs and applications used by Bell Canada's Outright Sales customers (Avaya Blue products i.e.; Nortel Norstar, BCM 50, 400, 450 and CS1K products i.e.; 11C, 61C, 81C and Call Pilot applications, Toshiba, Avaya, etc.)
  • Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service
  • Perform maintenance and upgrades on operating software and hardware
  • Maintain relations with customers and various groups within Bell Canada
  • Escalate any event beyond his control to the support teams
  • Ensure adherence to each customer’s maintenance agreement
  • Manage time in such a way as to maximize revenues and minimize expenses
  • Keep up with emerging telecommunication technology


The technician may also be assigned to a customer on site and could be asked to work in different types of markets (ex.: IPVPN, FTTB, I&R Voice/DSL). 


As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.


Essential Qualifications / Skills:

  • Candidates who are part of the Craft and Services bargaining unit must have:
    • A college diploma in electronics or telecommunications, or equivalent work experience
  • Candidates from outside the Craft and Services bargaining unit must have:
    • A college diploma in electronics or telecommunications, or equivalent work experience
    • A minimum of a high school diploma
  • Fluent in French, and working knowledge of English
  • Hold a valid driver’s license Class 5
  • Possess good manual dexterity and able to work with different hand tools
  • Capable to climb telephone poles and/or climb and carry ladders
  • Capable to kneel and bend and work in areas with restricted movement
  • Capable of differentiating coloured wires (colour code)
  • Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
  • Basic knowledge of the outside plant
  • Ability to act with a focus on customer satisfaction
  • Ability to communicate clearly and concisely, both orally and in writing
  • Analytical thinking and problem solving abilities


Working Conditions:

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.


Note that many working conditions are subject to terms outlined in the collective agreement.




Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Quebec : Alma 
Flexible work profile:
Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 05/09/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Alma


Bell, one of Canada's Top 100 Employers.

How to Apply