Customer Operations Provisioning and Facilities Assignment Clerk, Bell MTS

Winnipeg, Manitoba

Req Id: 361051 


Bell MTS is proud to be Manitoba’s leading communications company, providing a comprehensive and innovative suite of broadband communications and content services to consumers, businesses, not-for-profit organizations and governments.


Supported by Bell’s industry-leading investments in advanced networks and media content, Bell MTS provides TV, high-speed Internet, 4G LTE Wireless, home phone, security systems and business services including unified cloud and managed services.


At Bell MTS, our employees are at the heart of our success. Join our team today!


Position Summary:

The Customer Operations Provisioning & Facilities Assignment Clerk is accountable for assigning and programming plant facilities for all lines of business.  The Customer Ops Assignment Clerk operates efficiently to support Bell MTS technicians, Contractors, Test Centre staff, Intra and Sales Agents.  You will be required to prioritize and analyze basic and complex service requests for both residential and business customers using DigiTEK. Orders will require translations and programming in various Central Office Switches and provisioning applications as required.  Accurately administers customer service records situated in the CLASS, Gen View Assurance, AFIRM, FCM and Switch databases.


NOTE: Non-standard hours of work including evenings, weekends and holidays.


Primary Qualifications:

  • High School Diploma or GED; or an equivalent combination of education and work experience
  • Experience with Assignment processes and systems required for assigning facilities; 1R, 1B or multiline/PBX service provisioning, porting, assigning and supporting Bell MTS
  • Extensive experience with switch technologies; NGSS and DMS-10, DMS-100, GTD-5, DCO
  • Extensive experience with CLASS, AFIRM, FCM, NGSS, nTRIAD, Gnet Viewer, ADSL, INFAS, SOA Neustar as it relates to Assignment
  • Experience with DigiTEK for assigning and programming orders
  • Ability to learn new technology and programs quickly and efficiently
  • Must be able to multi-task within a fast paced environment and effectively solve problems
  • Ability to communicate effectively both verbal and written
  • Experience loading TNs, working on LTO rejects, internal ports


Secondary Qualifications:

  • Knowledge of the customer provisioning and repair process
  • Knowledge of Bell MTS policies, procedures and practices with emphasis on those related to Assignment
  • Knowledge of FION processes
  • Proficiency with personal computers in a Windows environment including MS Office productivity tools



Bilingualism is an asset (English and French)


Additional Information:

Position Type: Union
Job Status: Clerical – Part Time
Job Location: Canada : Manitoba : Winnipeg
Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 05/24/2022


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, MB, Winnipeg


Bell, one of Canada's Top 100 Employers.

How to Apply