Community Technician, Consumer Service Technician, Bell Aliant
Req Id: 417361
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Description:
Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.
Education Requirements:
A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing.
OR
A High School Graduation Certificate combined with:
- One (1) year of continuous related field work experience as a technician in a communications technology firm/department
- Or one (1) year experience in a skilled trades position
Ability Requirements of the Position
Physical:
- Climb poles on a daily basis (using ladders, spurs and other tools)
- Good color vision
- Lift heavy equipment
- Work effectively aloft
Skills/Knowledge:
- Communication skills - verbal and written
- Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
- Customer service skills
- Dealing with ambiguity
- Problem solving skills
Other:
- Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
- Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
- Travel using various modes of transportation in all kinds of weather
- Valid Driver's License
Preferred Qualifications:
- A passion for customer service
- High manual dexterity, able to work with variety of hand tools
- Having a strong interest in technology
- Experience in sales or customer service
- Agility and ability to adapt in a changing environment
To facilitate the process, please attach your transcripts and diplomas to your application
#EmployeeReferralProgram
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Newfoundland : Hermitage
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 04/26/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, NL, Hermitage
Bell, one of Canada's Top 100 Employers.