Communication Coordinator, Bell Mobility

Dorval, Quebec

Req Id: 304220 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology



The Role:

The Communications Coordinator will report directly to the Communications Manager.  This role requires a creative “out-of-the-box thinker” with outstanding communications authoring ability, in depth Operations business knowledge, and the ability to multitask while paying great attention to detail.  In this role, the successful applicant can showcase their communications skills to drive better employee understanding, engagement and performance within the Customer Operations organization, while applying their critical eye and keen aptitude for language to English and French-language messaging, helping to ensure they are clear, concise and accurate for the target audience.


Key Responsibilities:

  • Research, author, revise and facilitate translation of content for use in various communications vehicles (Primarily Agent Suite, but will also support email and Digital communications when required) for any number of Customer Operations segments, including senior leader presentations
  • Apply a keen eye for detail to revision and adaptation of French text which has been translated from English, utilizing your business knowledge to ensure ideal terminology and phrasing to suit the communication audience
  • Translate urgent messaging from English to French or French to English as required
  • Ensure communications are current/up-to-date, accurate, clear, concise, complete and written in a professional manner
  • Collaborate with key stakeholders from the business, including senior management to communicate progress and results
  • Coordinate with peers in Customer Operations and Corporate Communications to ensure business alignment
  • Support internal recognition programs and internal events when required
  • Occasional after hours support for urgent communications following Agent Council approval


Key Competencies:

  • Flawless command of the French language and excellent understanding of English
  • Perfectly bilingual in English and French (written and spoken)
  • Strong communications skills, both written and verbal with team members at all levels, including senior executives
  • Post Secondary education in Communications - (bachelor’s) in translation (or a related field)
  • Good knowledge of call centre operations activities and business realities
  • Good knowledge of Bell policies, tools and processes
  • Creative and open minded – knowledge and experience with social media, digital marketing and new communication tactics
  • Highly organized, detail-oriented with the ability to manage multiple projects simultaneously within tight time frames
  • Ability to work with other teams, and employees at all levels to ensure the efficient coordination of tasks
  • Excellent knowledge of Powerpoint
  • Positive attitude, enthusiastic and able to comfortably operate in an ever-evolving & changing environment


Preferred Competencies:

  • Excellent skills in Excel
  • Experience in Channel, Digital Marketing or Communications, preferably in a large organization
  • Experience with digital and visual communication principles
  • Excellent project management and organization skills


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Dorval 

Flexible work profile: Mobile
Application Deadline: 05/27/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal


Bell, one of Canada's Top 100 Employers.

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