Client Care Representative, Radio Division, Bell Mobility

ASAP
Montréal, Quebec
Summer

Req Id: 372613 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 


Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  
 

Bell Mobility has been selected by the government of Ontario to modernize the province’s Public Safety Radio Network. Bell will provide state-of-the-art radio communications equipment to almost 40,000 frontline and emergency responders including Ontario Provincial Police, paramedics and hospital, highway, parks and correctional workers.

 

The Client Care Representative is responsible for being on the front lines and directly resolving issues from our Bell Mobility Radio Clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment.

 

Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

 

Critical Qualifications/Competencies:

  • As required to meet customer’s needs, a background security check is required
  • Have a minimum of 3 years’ experience in customer service
  • Bilingualism English
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

 

Working Conditions:

  • Flexible schedules with alternating shifts 24/7 to meet the needs of customers and the business
  • Address: 4180 Jean-Talon, Montréal, Québec or 5115 Creekbank, Mississauga, Ontario or 1423 Star Top Rd, Ottawa, Ontario

 

#EmployeeReferralProgram

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Call Centre 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal 
Flexible work profile:
Mobile
Application Deadline: 05/27/2022 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Mississauga

 

Bell, one of Canada's Top 100 Employers.

How to Apply