Call Center, Central Station Alarm Operator, AAA

Winnipeg, Manitoba

Req Id: 373014


Accelerate your professional growth and development through career mobility. 


AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.


Position: Operator Monitoring Station

Job Status: Regular - Full Time

Hours of work: 10:00 PM to 8:00 AM


The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.


Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews


Job requirements:

  • Must be available to work overnight shifts (10 pm to 8 am)
  • At least six months’ customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset




Bilingualism is an asset (English and French)


Additional Information: 
Application Deadline: 05/17/2022 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Regular - Full Time 

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg 


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, MB, Winnipeg


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How to Apply