Call Center, Central Station Alarm Operator, AAA

Winnipeg, Manitoba
Entry Level
Customer Care and Call Centre
Apr 7, 2021

Call Center, Central Station Alarm Operator, AAA

Req Id: 283692

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell Canada Company and division of Bell Smart Home, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Position: Central Station Alarm Operator, AAA

The CMS operator's overall objective is to attract and retain customers by providing outstanding customer service.

Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews

Job requirements:

  • Must be available to work day and weekend shifts (in a 7-week rotation schedule)
  • At least six months' customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

Bilingualism is an asset (English and French)

Additional Information: Application Deadline: 04/14/2021 Position Type: Union Position Level: Unifor Local 7 Job Status: Regular - Full Time Job Location Address: Winnipeg, Manitoba

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, MB, Winnipeg

Bell, one of Canada's Top 100 Employers .

How to Apply