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Call Center, Bilingual Central Station Alarm Operator, AAA

Jan 16, 2022
Competitive
Winnipeg, Manitoba
Work While Studying, Early Career
Customer Care and Call Centre
Dec 16, 2021

Call Center, Bilingual Central Station Alarm Operator, AAA

Req Id: 340036

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Position: Bilingual Operator Monitoring Station (French & English)

Job Status: Regular - Full-time

The CMS operator's overall objective is to attract and retain customers by providing outstanding customer service.

Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews

Job requirements:

  • Must be available to work evenings and weekend shifts
  • At least six months' customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

#EmployeeReferralProgram

Bilingualism is required (English and French)

Additional Information: Application Deadline: 01/16/2022 Position Type: Union Position Level: Unifor Local 7 Job Status: Regular - Full Time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site) Job Location: Canada : Manitoba : Winnipeg

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca .

Created: Canada, MB, Winnipeg

Bell, one of Canada's Top 100 Employers .