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Bilingual Central Monitoring Dispatcher, AlarmForce

Jan 19, 2021
Competitive
Toronto, Ontario
Entry Level, Early Career
Customer Care and Call Centre
Dec 15, 2020

Bilingual Central Monitoring Dispatcher, AlarmForce

Req Id: 273734

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Position: Bilingual Central Monitoring Station Dispatcher

Operator Responsibilities:

  • Handling inbound alarm/ medical alert / 2 way calls
  • Handling all other alarm signals with a non voice element.  These include notify only alarms, hardwire alarms, open close alarms, error and partial accounts
  • Medical alarm response including Global Positioning System monitoring
  • Processing and resolving alarms in a client relationship software system
  • Handling inbound telephone calls related to alarm signals / customer requests and transferring calls as required
  • Processing alarm in a timely manner and within defined time intervals
  • Placing outbound calls relating to alarm signals received.  This includes calls to customer, keyholders, authorities, and others as required
  • Customer information updates.  These are received by telephone request, assigned communication logs, or manual request.  They include, but are not limited to keyholder / authority / codeword updates
  • Contract verification from processing - 2 stage check process
  • Guard service invoice verification
  • Verify ambulance, fire, and Police dispatch authority for new contracts

Education / Experience Requirements:

  • Post-Secondary Education in a related field (i.e. 911 Telecommunications.), or High School Diploma with equivalent work experience, preferred
  • Previous experience in a call centre/dispatch environment

Skills and requirements:

  • Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
  • Must be available to work 3 or 4 consecutive 12 hour shifts
  • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical and decision making skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team

#ind2020

Bilingualism is required (English and French)

Additional Information:

Position Type: Call Centre Job Location: Canada : Ontario : Toronto Application Deadline: 01/19/2021

Please apply directly online to be considered for this role.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.