Associate, Service Centre

Barrie, Ontario

The Source is Canada’s largest tech retailer, and every day we come into work excited to share cool tech and amazing brands with our fellow Canadians. From your local shopping centre to cool music festivals, we are where Canadians live, work and play.


Every day our Associates across the country help Canadians find the tech they want and need.  The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best. Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity.


We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us!

Job Summary

The primary objective of the position is to maintain all aspects within the centre pertaining to the repair of consumer, business and cellular electronic products. This involves the evaluation, diagnosis, replacement of parts and/or repair of consumer electronic goods against established criteria in the repair cycle. Objectives also include the ability to procure parts for customers and stores.



- Diagnose/evaluate incoming repairs within 2 business days; determine if product is covered under warranty and where applicable, arrange for product to be returned to vendor.  For out of warranty items, ensure that estimate is made and communicated to support staff.

- Review manufacturer schematics to determine faults and required parts to be ordered to complete repair; initiate parts request inquiries through the National Parts department.  Based on cost of replacement parts, determine if it makes good business sense to continue forward with the repair of product.

- Update repair tag maintenance system with all process updates at each step of the repair cycle.

- Install replacement parts to complete repair and conduct applicable product testing to determine functionality.

- Pack product and provide to shipping department to be sent back to the store/customer.

- Maintain test equipment and tools in proper working condition.

- Analyse daily, all parts inquiries and follow up with stores on the availability of parts requests.

- Follow published policies related to health and safety rules specific to the workplace as provided by senior management. Promote health and safety within the workplace.  Report any potential problems or unsafe situations to supervisors and/or senior management.



-Post-secondary diploma in electronics technology and proven technical proficiency from bench testing experience with consumer electronics products.

- Strong organizational and time management skills are required.  The ability to track and handle multiple repairs and request is essential.

- Must possess good oral and written communication skills.


Educational and Experience

- Must have computer science background or education. 

- Must possess good oral and written communication skills.

- 1 year to




Position Type: Retail Head Office
Position: [[title]]
Job Location: Canada : Ontario : Barrie 
Application Deadline: 05/26/2022


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


As Canada's favourite tech retailer you have the opportunity to work close to home - and we're also proud to offer a competitive compensation package that includes an extensive recognition and rewards program, career development opportunities, multi-faceted training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts!


The Source celebrates and embraces diversity as part of our culture. We strive to be an inclusive, equitable and accessible environment that supports both our internal and external customers, ensuring everyone feels valued and respected. Accommodations are available on request for all candidates taking part in any aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements.


How to Apply