Associate Computer Applications Support

Toronto, Ontario

Req Id: 369316 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.


Name and description of the hiring department:

Field Services – Contract Management Business Intelligence Team (CMBI) Operations manage the delivery of quality and timely field support services, provided by our vendors through innovation, simplification, and continuous improvements in procedures in a cost efficient manner. 


CMBI – Reporting and Analysis is responsible for measuring, monitoring, and supporting our vendors. We design, develop and manage automated solutions to allow for deep dives into quality, performance results, metrics, cost-benefit analysis, load trending and forecasting to provide recommendations for quality improvements, process enhancements and cost reductions.


The computer application support associate will be responsible for designing, developing and implementing reporting solutions as defined by our Quality & Process optimization teams.


Job Duties / Accountabilities:

The successful candidate will be responsible for the following:

  • Build end to end reporting/analytical solutions, from gathering requirements to final deployment
  • Extract, transform, and load data across multiple environments (MS SQL, SAS, Hive, Impala)
  • Develop automated solutions in accordance with leading enterprise practices and design principles
  • Develop and maintain documentation
  • Work directly with stake holders to understand their business needs
  • Continuous maintenance of existing and newly built projects
  • Support investigation and remediation of production level issues
  • Support production deployment processes and performance testing
  • Manipulate, Analyze, Summarize and present large data sets with meaningful insights 


Essential Qualifications / Competencies:

  • Advanced knowledge with large relational database systems MS SQL (test will be administrated)
  • Microsoft Excel intermediate (v-look up, formulas) (test will be administrated)
  • Ability to blend business analysis with technical skillset to develop efficient processes
  • Possess communication skills with the ability to present technical details to a non-technical audience
  • Customer service experience


Preferred Qualifications / Competencies:

  • Experience working in Power BI table or any data visualization tools
  • Experience in general purpose programming languages (C#, ASP.NET, VB.NET, Java Script, C/C++, MVC, HTML, Python, Blue Prism, Automation Anywhere ou .NET preferred)
  • Experience developing and testing software
  • Experience with an RPA software is an asset
  • Experience with web development is an asset
  • Knowledge of Bell Field Services an asset


Working Condition:

  • Tour start / end times vary between 7:00am to 7:00pm
  • Off tour work may be required

Job location address:  100 Borough Drive, Scarborough, Ontario





Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Scarborough || Canada : Ontario : Toronto 
Flexible work profile:
Application Deadline: 05/27/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Mississauga


Bell, one of Canada's Top 100 Employers.

How to Apply