Analyst, Business Intelligence

Montréal, Quebec

Req Id: 372751 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


Position Description:

The Digital Strategy and Performance Team is tasked with driving self-serve online adoption across Bell’s Residential Services and Mobility customer bases, and associated brands including Prepaid brands and Virgin Mobile Canada.  We develop customer insight, create online adoption strategies, advocate the online customer experience and work with our partners to roll out new digital tactics and strategies.


We are looking for someone with a strong data analysis background, who leverages their creative thinking and who can drive programs forward.


Job Duties / Accountabilities:

  • Develop regular reporting and conduct data analysis, to acknowledge the customer behaviour and explain drivers for online customer interactions
  • Provide insights on areas of opportunity to increase online adoption
  • Develop forecasts and business cases and be able to back up numbers 
  • Conduct deep dive analysis on customer segments
  • Create executive strategy presentations, convey results, forecasts, and strategy plans
  • Recommend proactive and reactive strategies to improve online adoption
  • Measure results of campaigns and/or projects
  • Support the development of short-term and long-term planning cycles through data analysis


Required Qualifications:

  • B.Sc. in a quantitative field in Statistics, Econometrics, Mathematics or Computer Science
  • Minimum 2 years experience in a data analysis / data mining role
  • Strong knowledge of quantitative statistical methods and modelling
  • Demonstrated experience with SAS programming and creating/manipulating large databases
  • Demonstrated experience in translating complex business issues in a simple and concise manner
  • Experience with SAS, SQL, Microstrategy, Tableau
  • Excellent with people 
  • Ability to work well with a team
  • Proven experience presenting results to mid/ senior level management
  • Business acumen and strong analytical and problem solving skills
  • Ability to work independently, self-motivated, organized and self-disciplined
  • Proven ability to quantify and assess customer data/results in a concise format targeted to the audience
  • Strong oral and written communication skills required


Preferred Qualifications: 

  • Strong negotiation skills, ability to negotiate and influence others
  • Excellent relationship building and stakeholder management skills
  • Strong work ethic, great attention to detail
  • Ability to prioritize multiple deliverables with adjacent deadlines

#talent #tech #indeed #LI-JW1 #LI-Hybrid

Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Flexible work profile:
Application Deadline: 05/13/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto


Bell, one of Canada's Top 100 Employers.

How to Apply