Advisor, Sales and customer service, Maskatel

Saint-Hyacinthe, Quebec

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Maskatel, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.


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Do you thrive on challenges and like to be in the middle of the action?

Are you looking for a diverse and rewarding job in an essential sector of the economy?

Groupe Maskatel is looking for a person like you!


We Offer You:

  • A hiring bonus of $ 500!
  • One of the most generous pension plans on the market
  • Vacation and leave totaling 4 weeks / year
  • A comprehensive group insurance program
  • An Employee and Family Assistance Program
  • The opportunity to push your limits! Your compensation will be commensurate with your performance and will consist of a base salary, commissions and bonuses
  • Corporate discounts on Maskatel and Bell telecommunications services
  • Corporate discounts with many partners
  • The opportunity to develop your skills and for advancement
  • Access to contests within the department
  • A collaborative working atmosphere
  • Free access to many training programs for our employees, including on LinkedIn Learning
  • Access to LIFT session, a training platform that can be accessed on your cell phone


What to Expect:

You will have the opportunity to be a Maskatel ambassador by providing personalized service to our customers. You will listen carefully in order to identify their needs and be able to offer products and services according to outlined expectations. You must also answer questions about customer accounts. More specifically, you will be required to:

  • Sell products and services based on customer needs
  • Perform after-sales service activities (invoicing, relocations, general information, solving customers’ problems or referring them to the appropriate department)
  • Verify customers’ level of satisfaction
  • Retain customers who want to cancel or reduce their products and services
  • Manage customers’ administrative files
  • Occasionally solicit current customers and potential customers


Do You Have the Right Employment Profile?

  • You have a natural talent when it comes to customer service
  • You have experience in customer service or even better, you have completed a DVS (Diploma of Vocational Studies) in sales consulting (an asset)
  • You love technology and you are comfortable working with computer systems
  • You are able to express yourself and carry on a conversation in the client’s preferred language, French and/or English (functional bilingualism)
  • You are motivated by goals to be achieved


Terms of Employment:

  • Permanent, full-time position, 40 hours/week
  • Attractive commission scheme based on quality of customer service and performance
  • Stimulating challenges in a context of business growth
  • Opportunity for advancement in a company that is committed to your success
  • Work equipment provided
  • Competitions and prizes within the department 
  • Bonus payable according to the conditions of the program
  • Hybrid work profile, mostly remote **


** Hybrid work profile: the selected candidates must be able to be physically present on site at the Saint-Hyacinthe office on a full-time basis during the first 3 to 5 weeks of integration . Subsequently, an occasional physical presence in the office may be deemed necessary.


Location: Saint-Hyacinthe (COVID-19: Remote work)



If you are interested in this job opportunity and believe that you match the profile sought, send your application to: Please specify “Sales and Customer Service Advisor” in the subject line.

We thank you for your interest. However, we will only contact applicants who have been selected.


COVID-19 Accommodation Measures:

Since the crisis first started, most of our employees have been working remotely, and we have adapted our working methods in order to ensure their safety and maintain service to our customers. Many health and safety measures are in place for employees who are unable to work remotely. We regularly communicate with our employees to keep them informed of the measures being taken by the company, and we are able to continue hiring remotely.


About the Company:

Groupe Maskatel Québec L.P. is a regional telecommunications company providing Internet access, digital television and phone services for residential and business clients.

Maskatel is headquartered in Saint-Hyacinthe and acquired four telecommunications companies in 2015 in order to expand its service territory in several areas in Quebec. These companies are: Téléphone Upton, Téléphone de Saint-Victor, Téléphone de St-Éphrem and Télécommunications Xittel. With these strategic and complementary acquisitions, Maskatel is currently undergoing a period of great growth.

Over the past few years, Maskatel has invested tens of millions of dollars to pursue its goal of deploying a fibre optic network and improve its offer and client experience.

Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, our selection processes and work environment are inclusive and free from discrimination.


Bilingualism is preferred (English and French)


Additional Information:

Position Type: Call Centre
Position Level: Non Management
Job Location: Canada : Quebec : Saint-Hyacinthe 

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 04/30/2022
Contact Name:


Please apply directly online to be considered for this role.  If you are a current Maskatel employee, please also notify   Applications through email will not be accepted


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Please note that you may be required to submit your current Performance Review rating to the hiring leader during the recruitment process.



Created: Canada, QC, Saint-Hyacinthe

How to Apply