Bell

Req Id: 372591 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Job Title: Account Support Representative Radio, Bell Mobility

Job Status: Regular- Full Time

Location: Quebec

Salary: Commensurate with qualifications and experience

Work schedule: Monday to Friday,8:30 am to 5pm

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified and instant communications, contact centre, security, Internet of Things, data centre and cloud. We are proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

Position Description:

As an Account Support Representative, you will be supporting our P25 and commercial radio customers through organic orders and working with sales on processing larger complex orders. Driving loyalty with our radio customers through resolving customer issues, building customer relationships and finding ways to make it easier to do business with Bell. This is a great opportunity for seasoned, customer centric professionals to be part of Bell Mobility Radio team within the BBM Sales organization. You will have an opportunity to collaborate with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are customer experience focused, thrive in a dynamic fast-paced environment, and is a team player

Reporting directly to the Senior Manager of Customer Experience – Public Safety and Instant communications, you will be a key player of the sales support team.

Responsibilities:

• Working with detailed reports that require a proficiency in MS Office suite of applications
• Conduct customer scorecards and resolve areas that are detractors based on customer feedback
• Manage the customer interactions based on customer size and revenue. (Public safety and commercial customers)
• Attend meetings, set agendas and guide the meetings with key contacts at the client’s location
• Handle escalations with a sense of urgency and work with internal resources to resolve quickly, while keeping the customer in the loop
• Using advanced interpersonal skills, be able to respond professionally to urgent or difficult situations
• Assist with large projects by managing and tracking the status
• Work independently with cross-functional teams in order to meet deadlines and manage customer issues and timelines
• Manage and triage change requests ,change orders and RFQ’s responses from customers
• Managing the Change Notice Process. Document control of all Change Requests and Change Proposals .Chair review meetings to track progress and respect the contracted timelines
• Process sales quotes / orders from sales team, customers and various stakeholders
• Input opportunities greater than 5k in our CRM (salesforce.com) to track revenue

Critical Qualifications:

• Ability to work autonomously
• Face to Face experience with business customers
• Intermediate knowledge of the Microsoft office suite 2003-2007
• Can display advanced time management skills
• College/University Degree or diploma
• Valid driver`s license
• Must be bilingual

Preferred Qualifications:

• Detailed knowledge of Radio technology (commercial or APCO 25)
• Knowledge of SAP
• Excellent knowledge of Salesforce.com
• Radio experience 3-5 years’ experience
• Knowledge of Motorola, SBT, Tait and Kenwood technology

#EmployeeReferralProgram

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Quebec City 
Flexible work profile: Mobile
Application Deadline: 05/23/2022

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.