2023 Bell Business Markets Graduate Leadership Program - Business Analyst - Blueprints

Toronto, Ontario
Summer, Internship

Req Id: 390932 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


As a new grad, you will drive B2B solutions, develop business opportunities, further product roadmaps, collaborate across the business, and learn from industry experts. Leverage the country’s largest voice, data, and wireless network, and leading end-to-end solutions, to support the aspirations of Canadian businesses. This unique and accelerated program will not only give you extensive knowledge and experience working on complex business issues, it will also enable you to develop your leadership skills.


Upon completion of the program, you will have the knowledge, skills, network, and breadth of experience to help transform the organization and become the next generation of leaders at Bell.



Why join us?

  • Benefit from a continuous learning environment and develop your expertise in your role.
  • Get to know the BBM family and its executive team during an orientation session.
  • Deliver on transformational projects to launch new product roadmaps, services, and solutions, to enable the customer to do more.
  • Expand your network as you work with the industry experts, including our amazing peer-to-peer grad and alumni support network.
  • Develop your technical and leadership skills through formal and experiential training programs.
  • Grow through one-to-one mentorship with experienced leaders, and career coaching from our leadership development team.
  • Transition easily from the university life you love; be part of a vibrant community of grads and never stop learning! 



In this role, you will…


You will support the Bell Canada Information Technology Delivery Blueprints Program is looking for a Business Analyst to support the delivery of IT solutions on behalf of the Blueprint Program for the Mobility and BRS Business. The Blueprints Program manages and develops the workflow and diagnostic tool for call centre agents. Through multiple backend integrations, Blueprints automate the collection and interpretation of customer data and offers actionable recommendations and ensures a consistent and structured call flow.


You will be responsible for working with end users and different vendors on a variety of projects related to new products introductions, new technology introductions and enhancements to existing processes or systems.


Job duties / accountabilities

  • Support end to end programs, with the guidance of Senior Business Advisors and Program Managers
  • Partner with technical leads, contractors and developers
  • Work with external vendors such as CGI, Amdocs and IBM
  • Be comfortable in a versatile environment with constant change 
  • Apply creativity and innovation in the development of solutions essential to support our customer-facing divisions
  • Help to lead to change in partnership with cross-functional teams or in business unit projects.


You should apply if:

  • You have a Bachelor’s degree completed before the program start date and no earlier than two years before your application date.
  • Preferred undergraduate program at a post-secondary educational institution in an analytical discipline (e.g., Computer Science, Engineering, Statistics, Accounting, Finance, Economics)
  • You are excited about telecommunications and have demonstrated curiosity, initiative, leadership and a passion for learning new skills.
  • You are interested in driving organizational change and taking on new challenges.
  • You have excellent interpersonal and communication skills (verbal and written)
  • You have the ability to lead and influence others
  • Bilingualism (English/French) is an asset in Ontario and a requirement in Quebec 


Application Instructions:

  • Apply on Bell careers page.
  • You must submit a resume, and most recent transcripts (unofficial accepted) to be considered.
  • Focus your efforts and apply to a maximum of 3 Bell postings that match your skills and interests.


Applications close February 26th, 2023



Adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: 
Grad Hire 
Job Location:
Canada : Ontario : Mississauga || Canada : Ontario : Toronto 
Flexible work profile:
Application Deadline: 10/31/2022


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.


Created: Canada, ON, Toronto


Bell, one of Canada's Top 100 Employers.

How to Apply