Toronto, Ontario

Call Center Agent

Ottawa, Ontario
Entry Level

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.  Join our team and make a difference!

Your Job

Workplace: 1111 Prince of Wales Dr #200, Ottawa, ON

Job Status: Full time

Business hours of our Call Center: Monday to Friday, from 8:00 am to 8:00 pm and Saturday, from 8:00 am to 5:00 pm.

About us

To be innovative, you need courage. And being courageous is in our DNA. Sixty years ago, we started our business by insuring Taxi drivers when no one else would. In 1997, we became the first car insurance company in North America to offer an online car insurance quote directly to consumers. We know that insurance is too important to be complicated. So, we work hard to make it simple for people to protect the things they care about.  Every day, we reach new successes and build the future with our employees.

Insurance is too important to be complicated. That's why we work hard to make life easier for our clients by helping them protect the things that are important to them.

belairdirect, it's the insurance. simplified.

This is your opportunity

As one of Canada's Top Employers, we take pride in offering an inspiring and inclusive workplace that recognizes great work and encourages people to grow their careers.

Here's where you come in. We're looking for a new Representative to join our Sales and Customer Service team in our Call Center.  And the best part is... No sales experience or bachelor's degree is necessary!  If you're passionate about Customer Service and are known for your excellent communication and people skills, this could be the opportunity you've been waiting for. We will train you, provide you with guidance and help you grow as your consulting role will make all the difference for our clients.

Working in our Sales and Customer Service team is far from routine and monotonous. Every day, you will take on new challenges, be motivated by your co-workers and inspired by your Manager.

And after? Your career is without limit at belairdirect. We promise you that we will support your career aspirations. There are many opportunities for advancement, both in the Sales and Customer Service department and elsewhere in the company, in Ottawa or in our other offices in North America.

How you can make a difference

As a Call Center Agent , you will become an expert at providing our customers with the best insurance coverage options for their cars and homes. You will listen to them, understand their needs, and communicate - in the most simple and easy to understand terms - the available choices and related benefits. We work together to provide an outstanding customer experience, so your team spirit and talent for getting things done will help you find success in this role.

Your Skills

A few of the perks ...

  • Paid training that prepares you for obtaining a Representative's Certificate in Damage Insurance;
  • Permanency from your first day at work;
  • Flexible working arrangements including compressed work schedule and commute-free days;
  • An annual performance bonus that rewards you for your proven results and strive for excellence;
  • An excellent flexible Benefits Program, available to you starting from day one on the job for guaranteed security of mind.
  • Fantastic opportunities for career development within the company - our leaders are committed to your professional growth!
  • In-house technical and soft-skills training programs provided by skilled experts.

Does this sound like you?

  • A High School graduate;
  • A champion of collaboration and teamwork;
  • A good listener and communicator;
  • Able to go with the flow - you're at your best when things are moving fast!
  • A talent for influencing positive and beneficial decisions;
  • Bilingual in French and English.

If yes, apply today!

If you have any questions, do not hesitate to reach out to us by email at

We can't wait to learn more about you!

#callcenter #consultingrole #career #nobachelor'sdegreerequired

Closing Statement

Before receiving a job offer, you may be asked to consent to a background check if it's a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.

At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That's why we are committed to building an inclusive and inspiring environment for all employees.

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Referral Bonus

This role is eligible for employee referral bonus. #RightPeopleRightRole

Eligibility to work in Canada

Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation. Applicants must be permanently eligible to work in Canada upon hire.

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities.  That's why we are committed to building an inclusive and inspiring environment for all employees.

If you are in need of a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

How to Apply