Toronto, Ontario

Accounting Services Representative

Vancouver, British Columbia
Entry Level

At Intact, insurance is not about things. It's about people.  It's what we believe, and it shapes everything we do.  It's why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As Canada's largest provider of property and casualty insurance, we're not only leading our industry, but we're redefining what it means to work for it.  As a recognized top employer, we're committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Your Job

As an Accounts Service Representative ,  you will be responding to phone inquiries in a call centre environment, while processing account schedule changes, bank information updates, reviewing premium refunds and final notices.  With your legendary customer service skills, you will support the Accounts Receivable team in delivering exceptional service to our Brokers and Customers.

  • Provide exceptional customer service by responding to phone calls, mail and faxes from clients, brokers and underwriting regarding payments, refunds, billing arrangements, payment methods and account discrepancies.
  • Add or update banking information, amend payment schedules as required, process and review premium refunds.
  • Process cheque requisitions, cheque reversals, requests for stop payments, and write-offs within authorized limits to correct account balances.
  • Accurately process final notices and set up withdrawals as needed for final collection letters within appropriate guidelines.
  • Accurately complete daily payment reports
  • Maintain filing system.  Participate in returning voicemail messages and ensure proper follow up on files when necessary.
Your Skills
  • College diploma preferred
  • At least one year of customer service experience preferred
  • Effective oral and written communication skills required
  • Strong customer service attitude to maintain favourable business relationships, negotiate tactfully and problem solve
  • Must be detailed oriented and able to organize and prioritize work load
  • Knowledge of windows software is preferred
  • Accurate data entry and keyboarding skills
Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That's why we are committed to building an inclusive and inspiring environment for all employees.

If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

Before receiving a job offer, you may be asked to consent to a background check if it's a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.

This posting will close when a suitable candidate is found.

Eligibility to work in Canada

It's important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.

How to Apply