Supply Chain Investigator - Bilingual
Here at TJX Canada, we strive our hardest to make sure that, every day, our customers are able to find the latest and greatest designer brand names for less than they'd pay elsewhere. When they walk through the doors of our stores, whether it's a Winners, HomeSense, or Marshalls, savvy shoppers know they'll experience the "Thrill of the Find," which, if you're curious, feels like a slight breeze blowing over the surface of your skin-not a bad feeling, if we do say so ourselves.
But you're not here to feel the breeze. You're here to see if working with TJX Canada is right for you. To help with your decision, we'd like to introduce you to someone who once faced the same choice you have to make.
Francesco is a Supply Chain Investigator-Bilingual. He's responsible for the detection, identification, investigation, and reduction of shrink exposures in the Supply Chain. He's responsible for the apprehension and prosecution of those committing theft and fraud. He plays an important role in the supporting shipping, delivering, and receiving procedures associated with various stores and third-party logistics (3PL). He develops effective partnerships with 3PLs, outside agencies, store management, loss prevention members and law enforcement.
Many organizations talk about diversity. Around here, we act on it. To us, diversity is a verb. Since the day we hired Francesco, his personal heritage, professional experiences, and general zest for life have enriched the fabric of our team.
This is Francesco. He is one of us.
If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.
So what do you think? Like Francesco, are you one of us?
Now, if you were to come on board as one of our Supply Chain Investigators-Bilingual, we'd ask you to do the following:
- Detect and prevent theft/fraud across 3PLs, carriers and drivers.
- Detect collusion among delivery drivers and store staff, resulting in greater exposure to shrink.
- Ensure Distribution Centers, 3PLs, and stores are in compliance with the receiving procedures.
- Develop partnerships with 3PLs, carriers, Store Management, DCLP, DLPM, and Logistics teams.
- Investigate and apprehend person(s) committing theft and/or fraud in the Supply Chain.
- Complete the prosecution process: report to police, attend court, and testify as required.
- Report alert signals to the appropriate members of Loss Prevention.
Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:
- You must have at least a high school diploma; law and security/loss prevention diploma preferred.
- You have at least two years of retail, distribution center, or supply chain loss prevention experience, acting as a Store/DC Investigator or equivalent.
- You must have a provincial security license to be employed in this position (some provinces). As required by law, you must be currently licensed under the applicable provincial statute and regulation prior to commencement of employment. Maintaining that license is also a requirement of employment as long as it is legally required.
- Your knowledge of loss prevention includes: observing individual behaviours and watching for alert signals, conducting formal interviewing techniques in loss prevention situations, investigating cases of crime or neglect, observing people inconspicuously, monitoring for hidden merchandise, acting as a witness, managing cases, following police guidelines and requirements, using precision tools/instruments/machinery; plus, handling the installation, operation, and maintenance of CCTV equipment.
- You understand Distribution Centre receiving and shipping procedures.
- You know store receiving and discrepancy reporting procedures.
- You have proven success in resolving external theft and fraud issues.
- You understand the Criminal Code and its application relating to crimes of theft and fraud.
- You are highly skilled in issue management, organization, interviewing, interpersonal communication, conflict management, information gathering, and active listening.
- Your communication skills include: discussing issues with others for the purposes of clarification or explanation; written (i.e. sweep audits, memos, documents, letters, reports); verbal (Distribution Centre, Home Office, external); oral presentations (i.e. shrink meetings, conferences); and answering critical questions about dishonest activities.
- Your analytical skills include: listening to arguments or evidence, noting unusual occurrences, documenting alert signals, watching a person or event to detect a problem, watching to see if a dangerous situation occurs, and analyzing reports for unusual occurrences.
- Your computer skills include: word processing, spreadsheet creation, and Loss Prevention transaction management.
- You have a valid driver's license and access to a reliable vehicle.
We know some of that might sound a little daunting, but if we're going to meet and exceed our promises to our customers, we have to be committed to hiring the best person for the job.