Loss Prevention Internal Investigator
Here at TJX Canada we strive our hardest to make sure that, every day, our customers are able to find the latest and greatest designer brand names for less than they'd pay elsewhere. When they walk in the doors of our stores, whether it's a Winners, HomeSense, or Marshalls, savvy shoppers know they'll experience the "Thrill of the Find," which, if you're curious, feels like a slight breeze blowing over the surface of your skin-not a bad feeling, if we do say so ourselves.
But you're not here to feel the breeze. You're here to see if working with TJX Canada is right for you. To help with your decision, we'd like to introduce you to someone who once faced the same choice you have to make.
Liam's tough. He has to be. He handles pressure like nobody else-whether he's apprehending a thief in the store, talking to the cops, or sitting in court waiting to testify. He has a diploma in Law and Security and can sniff out a trouble-maker from a kilometer away.
He also runs the Pride of Canada Marathon every year. In a chicken costume. Now that's what we call tough.
Still, this is Liam. He is one of us.
But know this. If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.
So what do you think? Like Liam, are you one of us?
Now, if you were to come on board as one of our Regional Internal Investigators, we'd ask you to do the following:
- Detect internal theft and fraud, and apprehend Associates who commit theft and fraudulent transactions
- Maintain accurate and concise case files and information pertaining to those cases
- Prepare case files and testify in court
- Develop and maintain strong working partnerships with Store Management, peers, law enforcement agencies, banking institutions, etc.
- Liaison with Store Management and upper Management regarding incidents that have occurred in their Stores or districts
- Conduct thorough, impartial, ethical investigations with appropriate urgency and diligence
- Maintain appropriate professionalism, integrity, and confidentiality to enhance department image
- Comply with company rules, regulations, and Code of Conduct
Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:
- You've done enough mental heavy lifting to earn your high school diploma (though a post-secondary education is preferred)
- You have three years of experience with internal investigations in a retail environment (preferably as an LP Internal Investigator or LP Manager), which you can use to build a stable and bright future here at TJX Canada
- You possess good knowledge of all aspects of retail Loss Prevention, operations, and processes
- You have strong investigative, analytical, and observations skills, and a strong sense of initiative, urgency, and priority
- You're experienced with current CCTV technologies, including installation of covert CCTV equipment
- You have strong interviewing skills (training and experience in interviewing and interrogation are preferred)
- Your strong communication skills include written, verbal, listening, and making public presentations
- You have strong case- and time-management skills, including the ability to manage multiple investigations in a multi-store environment and managing finite resources adequately
- You have a valid driver's license and access to a vehicle
- If you're applying for the Eastern Region (Québec and Maritimes), you are bilingual in French and English
- You have proven experience with Exception Reporting System Software in a retail setting
- You have an excellent moral character and no criminal or similar convictions for which a pardon was not granted
- You have strong knowledge of the Canadian Criminal Code related to relevant offences, rulings, and decisions
- You possess strong computer skills
- Your interpersonal and partnership-building skills make you a team player who is friendly, professional, and approachable
- You work well under pressure and possess good common sense
We know some of that might sound a little daunting, but if we're going to meet and exceed our promises to our customers, we have to be committed to hiring the best person for the job.