Regional Loss Prevention Supply Chain Investigations Manager
Here at TJX Canada, we strive our hardest to make sure that, every day, our customers are able to find the latest and greatest designer brand names for less than they'd pay elsewhere. When they walk through the doors of our stores, whether it's a Winners, HomeSense, or Marshalls, savvy shoppers know they'll experience the "Thrill of the Find," which, if you're curious, feels like a slight breeze blowing over the surface of your skin-not a bad feeling, if we do say so ourselves.
But you're not here to feel the breeze. You're here to see if working with TJX Canada is right for you. To help with your decision, we'd like to introduce you to someone who once faced the same choice you have to make.
Richie is one of our Regional Loss Prevention Supply Chain Investigations Manager. He's responsible for developing, communicating, partnering and monitoring Loss Prevention programs related to the Third Party affiliated BC Distribution Centre. He oversees the development and execution of loss prevention related strategies, as well leading investigations and detection of theft and loss exposure, throughout Western Canada Supply Chain.
We have never met anyone quite like Richie before. His sixth sense is loss prevention. He says its something he's just developed instincts for, well, trained instincts if you consider his experience and education.
This is Richie. He is one of us.
If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.
So what do you think? Like Richie, are you one of us?
Now, if you were to come on board as one of our Regional Loss Prevention Supply Chain Investigations Managers, we'd ask you to do the following:
- Develop, implement, and assess all Loss Prevention and shrink strategies for inbound and outbound Supply Chain and Transportation.
- Provide business/technical guidance to Home Office, Field LP, Supply Chain, and Distribution Investigations with related Loss Prevention initiatives.
- Provide analysis and recommendations to senior Loss Prevention, DC, Logistics Executives regarding the effectiveness of Supply Chain related Loss Prevention strategies.
- Manage the prevention, detection and/or apprehension of external contractors (Third Party) and internal associates who commit theft and fraudulent transactions throughout the supply chain.
- Develop audits and direct testing to ensure compliance to Supply Chain Loss Prevention strategies.
- Build partnerships internally and externally.
- Develop, recommend, and implement DC, Transportation, and Home Office financial control (shrink) procedures that reduce the risk of loss to the company.
Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:
- You have at least three years of experience in Supply Chain/Logistics Loss Prevention Management, DC LP Managerial experience, or equivalent; a university degree, college diploma or relevant work experience also required.
- You must have a provincial security license to be employed in this position (some provinces); as required by law, you must be currently licensed under the applicable provincial statute and regulation prior to commencement of employment. Maintaining that license is also a requirement of employment as long as it is legally required.
- You have sound knowledge of Loss Prevention, including observing individual behaviors, watching for alert signals; formal interviewing techniques in loss prevention situations; investigating cases of crime or neglect; conduct surveillance; monitor for hidden merchandise; act as a witness; manage cases, following police guidelines and requirements; installation, operation, maintenance of CCTV equipment.
- You have strong communication skills, including written (sweep audits, memos, documents, letters, reports, etc.); verbal (stores, DC, Home Office, Regional Offices, external); oral presentations (i.e. shrink meetings, internal conferences); answering critical questions about dishonest activities, shrink exposure, and/or non-compliance to Company procedures.
- Your investigative skills include information gathering, establishing information for purpose of proof, validation or evidence; inquiring into claims of dishonesty; asking questions to establish information as required; examining maps/schematics to establish specific areas or distances.
- Your interpersonal and persuasion skills include interviewing formally with a structured/unstructured questionnaire; putting people at ease, gaining willing cooperation, and providing reassurance for those suffering discomfort or anxiety.
- Your case management skills include ensuring correct materials, and accuracy of calculations; conducting and summarizing internal and external surveys; maintaining records (working papers, cases, reports, policies and procedures, etc.); organizing allocation resources to ensure efficient coordination of investigations; initiating action and allocating resources in emergencies.
- You have working knowledge of computer applications (Microsoft word, PowerPoint and Excel) and in-house applications used for investigation and data mining.
- You have knowledge of PIP and CTPAT standards in order to identify and mitigate potential company shrink exposure, an asset.
We know some of that might sound a little daunting, but if we're going to meet and exceed our promises to our customers, we have to be committed to hiring the best person for the job.