Loss Prevention Store Investigations Supervisor
Here at TJX Canada, we strive our hardest to make sure that, every day, our customers are able to find the latest and greatest designer brand names for less than they'd pay elsewhere. When they walk through the doors of our stores, whether it's a Winners, HomeSense, or Marshalls, savvy shoppers know they'll experience the "Thrill of the Find," which, if you're curious, feels like a slight breeze blowing over the surface of your skin-not a bad feeling, if we do say so ourselves.
But you're not here to feel the breeze. You're here to see if working with TJX Canada is right for you. To help with your decision, we'd like to introduce you to someone who once faced the same choice you have to make.
Jack is our Loss Prevention Store Investigations Supervisor. He's responsible for maintaining and facilitating our external theft loss prevention program. He also oversees and manages contract store investigator use, in-house store investigators, and training and certification of store investigators, while promoting awareness of external theft issues.
According to Jack, he was born to work in theft prevention. Growing up, he was constantly investigating the closets of his younger brothers to see what clothes they had taken without permission.
This is Jack. He is one of us.
If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.
So what do you think? Like Jack, are you one of us?
Now, if you were to come on board as one of our Loss Prevention Store Investigations Supervisors we'd ask you to do the following:
- Maintain and facilitate the organization's external theft loss prevention program.
- Investigate external theft and fraud.
- Manage all aspects of vendor store investigator companies, including, but not limited to scheduling, invoicing, certification and troubleshooting.
- Oversee and manage all scheduling, allocation of allocated hours, payroll and time and attendance.
- Train, develop, and assess Store Investigators to achieve the best results possible and develop bench-strength for the Loss Prevention Department.
- Build and maintain partnerships with other members of loss prevention, store management, vendors and external agencies.
- Manage Store Investigators (vendor and in-house) effectively to produce high productivity and high-quality results to reduce and prevent shrink, ensuring that the external theft loss prevention program is consistently efficient, productive and ethical.
- Maintain statistical database of apprehensions and external issues and coordinate dissemination of appropriate intelligence to loss prevention and stores.
Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:
- You have at least two years of experience in a loss prevention manager/supervisor role (single store); diploma preferred in law and security/loss prevention.
- You must be currently licensed or eligible for a provincial security license and able to maintain that license throughout the duration of employment as long as it is legally required.
- You have some statistical ability and strong knowledge of retail concepts.
- You understand criminal code and its application to retail related issues.
- You have proven success in resolving external theft/fraud investigations.
- You have working knowledge of internal theft and paper shrink issues.
- You have strong reporting ability (verbal reports, memos, case notes, criminal crown briefs, etc.).
- You treat Associate issues with care and demonstrate a professional, friendly, and approachable demeanor.
- You demonstrate strong organizational skills as well as interpersonal skills including conflict and issue management; and information gathering and active listening.
- Your analytical skills include listening to arguments or evidence; noting unusual occurrences, documenting alert signals; watching an employee or event to detect a problem; watching to see if a dangerous situation occurs; analyzing mechanized reports for unusual occurrences.
- Your computer skills include word processing, creating spreadsheets, and knowledge of LP transaction management (i.e. ICL), etc.
- You must have a valid driver's license, good driving record, and access to vehicle.
- You must pass a background screening prior to hire.
We know some of that might sound a little daunting, but if we're going to meet and exceed our promises to our customers, we have to be committed to hiring the best person for the job.