Softchoice

Across Canada

Professional Services Operations Analyst

ASAP
Competitive
Calgary, Alberta
Entry Level, Early Career

Professional Services Operations Analyst

The Professional Services Operations Analyst plays a key role in the presales process by owning the finalization of the legal project documentation required to initiate a service engagement. This resource follows and coordinates various elements to ensure quality and legal requirements are met in a service engagement opportunity

Softchoice is looking to add another member to our Professional Services Support team. Softchoice is a forward-looking, growth-oriented technology solutions provider and this role will have a direct impact on our customers and their satisfaction with our solutions offering

As our Professional Services Operations Analyst, you will:

  • Work in conjunction with Sales Executives, Solution Architects, Services Managers, and the PMO to deliver and a polished product for our end clients
  • Manage and execute project booking activities in PSA tool
  • Delivery on project and process improvement initiatives
  • Work with IT, Practice Leaders and other business units to maintain and improve SOW process tools
  • Work with Project Managers, Delivery Management, and PS Operations team to ensure reviews are done within SLAs

As our ideal candidate you’ll also have:

  • 1+ years experience with Project, Consulting or Service Delivery organizations is preferred
  • Strong written and verbal communication skills
  • Ability to interact professionally with senior management and other business units
  • In-depth knowledge of Excel & Word programs
  • Logical and efficient, with keen attention to detail
  • Strong customer orientation with a high degree of initiative and a sense of urgency
  • Self-driven, motivated to excel, ability to work with minimal supervision, and maintain productivity
  • Strong focus on company processes, ensuring all pre-established business standards are met

Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!

  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 12 consecutive years
  • Softchoice certified as a Great Place to Work in the United States (2016)
  • Meaningful work that drives professional development
  • Ability to enter and grow within the technology industry
  • Being part of a winning, high performance team
  • Every employee gets two paid volunteer days per year
  • We serve large and mid-sized clients from a variety of industries
  • We’ve raised over $2 Million through our staff-run charity Softchoice Cares
  • 1 in 5 employees have invested in an ownership position in Softchoice

About Softchoice

Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

We would like to thank you personally for applying to Softchoice.

Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise. Again, thank you for your interest in a career at Softchoice!

*Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.

How to Apply