Ricoh Canada Inc

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Administration Analyst

ASAP
Mississauga, Ontario
Early Career

The Administration Analyst is responsible for supporting the Professional Services Group through direct contribution in:

  1. Administrative financial management (Milestone Billing, Invoice tracking, Invoice reconciliation, JE processing);
  2. Resource management reporting (resource availability, allocation, utilization & analytics);
  3. Engagement management Process alignment and execution
  4. Service Desk reporting & analytics

 In addition to the above, the role will support the group's continuous improvement initiatives through the mapping and optimization of processes. The position will also assist the group through duties consistent with the role of an Administrator/Analyst and Administrative assistant.

Duties and Responsibilities

  • Support the continuous improvement of key business activities, ensuring "buy-in" to the defined process vision;
  • Assist in operational decision-making and assist with process mapping of existing business processes; working with key personnel to identify opportunities for improvement;
  • Collect and organize data for monthly business unit reporting purposes as requested;
  • Support all Statement of Work creation, design, and approval process;
  • Work effectively with internal customers to the maximum benefit of our external customers;
  • Support the group the implementation of New and modified Tools & Processes
  • Support Management team with Resource Scheduling
  • Follow Processes as required
  • Resource tracking and assignment
  • Maximize best use of technology to drive efficiency gains;
  • Identify and execute opportunities to improve internal processes;
  • Setup and coordinate calendars, meetings travel and conferences;
  • Assist with projects as assigned;
  • Other duties as assigned by manager.

Qualifications

  • University Degree preferred
  • Post Secondary Education Certificate
  • Minimum of 3 years experience in related field (Operations Management)

Required Knowledge & Skills

  • Proficiency in spoken and written English grammar
  • Extensive experience in requirements analysis, and requirements gathering
  • Well established experience with managing sizeable and complex projects in a demanding customer centric service operation
  • Strong stakeholder and expectation management experience
  • Knowledge of quality frameworks such as ISO 9001 and/or ITIL
  • Effective problem solving skills
  • Excellent process mapping skills using tools such as Visio, MS Project
  • Excellent verbal and written communication skills and comfortable working and presenting up to director level
  • Excellent interpersonal, planning and organizational skills
  • Proficiency in Microsoft Office applications, especially Excel and advanced data analysis, and BI analytics; Lotus Notes an asset
  • Previous technology & professional services support an asset

Other Requirements

  • Self starter
  • Bias for action
  • Bilingual an asset
  • Knowledge and use of Document management solutions
  • External Customer facing experience (e.g. customer support analyst)
  • Experience working with matrixed teams