LightSpeed

LightSpeed is looking for full-time Cocoa developers to join our Montreal-based development team.

Our ideal candidates have a proven track record in Mac OS X or iOS development and will be focused on LightSpeed, Xsilva’s popular Point of Sale solution as well as new projects on our strategic roadmap.

If the idea of working with leading edge technologies on a business-critical application used around the world interests you, this position may be for you!

Requirements:

• Proven experience with Cocoa via Objective-C on applications that have reached production status
• Strong knowledge User Interface design principles and MVC
• Familiarity with UIKit and AppKit
• Familiarity with the Objective-C runtime
• Excellent multi-tasking skills
• Familiarity with gdb
• Excellent oral and written English communication skills

Assets:

• Experience working with client/server applications and networking
• Experience with business/retail logic
• Familiarity with low-level Mac OS X APIs
• Knowledge of x86 assembly
• Fluency in French

LightSpeed is seeking a full-time Office Coordinator. Reporting to the Controller, the ideal candidate is self-motivated, possesses strong organizational, phone, and people skills, and is extremely attentive to detail. The working environment is dynamic, and daily tasks include coordinating the activities of a fast-paced and growing office. If you are self-directed and excited by the prospect of playing a key organizational role in a technology company, then this may be the position for you.

Primary responsibilities:

• Answer and direct incoming calls and handle incoming and outgoing office mail
• Manage petty cash and general office expenses
• Manage the ordering and stocking of office and kitchen supplies
• Ensure that filing is maintained and up to date
• Manage office coordination tasks including kitchen schedule, birthdays, parking, shipping, and receiving
• Manage janitorial, repair, and maintenance service provider contracts for LightSpeed’s Montreal and Ottawa offices, and coordinate work when necessary
• Manage special projects as necessary
• Take payments, process orders, and resolve billing issues for clients
• Complete basic accounting tasks as required by the Controller
• Compile basic monthly sales reports for Director of Sales
• Assist Event Coordinator with various tasks as needed
• Miscellaneous duties and responsibilities as defined by management

Requirements:

• 2-4 years of administration or office coordination experience
• Attention to detail
• Perfect written and spoken English
• French written and verbal communication skills
• University degree or equivalent experience
• Excellent time management and organization skills
• Excellent typing and multi-tasking skills

Assets:

• Accounting experience
• Knowledge of Mac OS X
• Proficiency in Excel

LightSpeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Point-of-Sale software. This position is for an experienced computer user with a strong background in customer service in a technical support role. The ideal candidate has exemplary verbal and written communication skills and is proficient in Mac OS X, computer hardware and basic networking. Some evening and/or weekend work is required.

Primary Responsibilities:

• Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
• Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Properly document and track customer issues and resolutions
• Follow escalation procedures as required
• Communicate with staff members regarding current/ongoing issues
• Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff
• Document software problem defects for review and corrective action
• Handle miscellaneous duties and responsibilities as defined by management

Requirements:

• 1-2 years of customer service experience in a technical support role
• Strong attention to detail with an emphasis on customer service
• Good typing and multi-tasking skills
• Working knowledge of Mac OS X
• Proven troubleshooting skills
• Self-starter who also works well in a team environment
• Exceptional English written and verbal communication skills
• Ability to work well under pressure
• Passion for new technology
• Excellent telephone manner

Assets:

• PHP, SQL and/or computer networking experience
• Retail experience
• Fluency in French

LightSpeed is seeking individuals with a proven customer service background to help support customers using our popular Point-of-Sale solution, and its portfolio of related products. As the front-line representative for customers needing assistance, this full-time position is responsible for ensuring that every customer has an outstanding experience when contacting LightSpeed. Managing and responding to a variety of issues that may require basic troubleshooting, creating tickets for incoming issues and providing reassurance to our customers are some of the core daily tasks for this position, so strong multi-tasking skills are a must. If you are a friendly person with exceptional communication skills and a passion for creating great customer experiences, you may be a great fit for this position!

Primary Responsibilities:

• Respond to incoming support issues via telephone and/or e-mail
• Create tickets for issues and document calls
• Escalate and prioritize issues for the technical support team
• Liaise with team leaders to best handle day to day situations to better customer experiences
• Handle miscellaneous duties and responsibilities as defined by management

Requirements:

• 1-2 years of customer service experience
• Excellent verbal and written communication skills in both English and French
• Ability to handle multiple incoming telephone calls
• Effective telephone communication skills, while conveying a customer-focused attitude
• Proven experience in managing multiple priorities in a fast-paced environment
• Very strong organizational and decision-making skills
• Intermediate computer skills with working knowledge of Mac OS X
• Self-starter who also works well in a team environment
• Must be able to learn about LightSpeed and its products
• Shift work (evenings and Saturdays) may be required

Assets:

• Customer service experience in a banking, financial services or technical position
• Retail experience
• Troubleshooting skills

LightSpeed is actively seeking up and coming professionals to become internal junior sales representatives. The working environment is team-based, and the position has incredible opportunities for growth. Daily tasks include processing orders, facilitating reseller applications, assessing the quality of sales leads, following up with sales leads, and answering questions via email and on the phone. The ideal candidate has strong business knowledge, excellent verbal and written communication skills, and is familiar with Mac OS X.

Primary responsibilities:

• Perform LightSpeed client follow-ups for service renewals
• Process sales orders and build relationships with LightSpeed resellers
• Assist with the implementation of new sales initiatives
• Miscellaneous duties and responsibilities as defined by management

Requirements:

• Passion for people and technology
• Self-starter who also works well in a team environment
• Technical aptitudes
• Excellent typing and multi-tasking skills
• Sales / customer service experience (1-2 years)
• Excellent written and spoken English
• Diplôme d'études collégiales (DEC) or College Diploma
• Excellent time management and organization skills

Assets:

• Business sales experience
• Knowledge of Mac OS X
• University degree
• Retail Experience
• French written and verbal communication skills
• Proficiency in Excel / other spreadsheet applications
• Compensation: $14 - $15.50 per hour to start, based on experience. Monthly team-based commission offered after probation period.