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Software Support/Developer - Internship (Markham, ON)

Markham, Ontario
Internship, Work While Studying
Job Description

IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for businesses, governments and non-profits.

Today, IBM is focused on five growth initiatives - Cloud, Big Data and Analytics, Mobile, Social Business and Security. IBMers are working with customers around the world to apply the company's business consulting, technology and Research & Development expertise to enable systems of engagement that deliver dynamic insights for businesses and governments worldwide.

The following student position is a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. This position is only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term.

*This Student Position resides in Markham, Ontario and is a (Internship) 12 - 16 month work term commencing May 2017.

What IBM Offers You?

  1. Work directly on product and services that affect our clients, while having access to cutting edge software technology
  2. Work on projects which are challenging and rewarding
  3. A business causal dress code and flexible work hours, to ensure work-life balance
  4. Access to Future Blue - IBM's large student community that provides networking opportunities, sporting and social events.

It is a mandatory requirement for students to apply online at including a (1) cover letter, (2) resume, and (3) official or unofficial transcripts.

The following job responsibilities for Software Support/Developer include:

We are seeking innovative students looking for a full semester of challenge in an exciting and high paced environment. Your role will be a combination of enterprise level software support and developing support tools. You will work with high effective support teams across countries on some initiative support projects, as well as learn to provide technical assistance and consultation to our global customers for complex software related issues. Candidates should be highly motivated, enthusiastic, and able to work under minimal guidance with demonstrated analytical and problem solving skills. Your collaboration and communication skills will be fundamental to the overall team success of the projects you work on. Some responsibilities are:

  • Develop Product Knowledge-Base articles, procedures and support tools to improve services efficiency
  • Work on support projects such as Web based or mobile support management dashboard, support tools or other IBM Watson cognitive related projects
  • Provide world class customer services to large enterprise users
  • Investigate and resolve support issues that require intermediate product knowledge and usage independently and productively
  • Handle urgent customer situation and provide emergency fixes or solutions to customers
  • Coordinate within the team for critical customer support issues or escalations independently

Required Technical and Professional Expertise:

  • Working for Bachelor Science (B.Sc.) in Computer Science or equivalent degrees
  • System-level usage experience on Unix/Linux/Windows
  • Demonstrates verbal, written communications skills, and inter-personal skills
  • Proven experience in problem troubleshooting, analysis and resolution
  • Experience with various programming languages like Java, Python
  • Knowledge of software development process
  • Co-op or internship program enrollment is mandatory

Preferred Technical and Professional Experience:


Eligibility Requirements:

This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.