HR Contact Center Representative

Saint John, New Brunswick
Entry Level, Early Career
Job Description

Firstly, this job is not a call center job in the traditional sense. There is no selling, no outbound calls, and no angry customers. This job is about supporting our internationally known customerâ??s internal employees regarding their HR related inquiries in a call center environment. No prior HR experience is required as we will provide complete training. The only firm requirement is that the candidate be fully fluent and comfortable in a French speaking and written environment.

As an HR Contact Center Representative, the candidate will perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries.

Topics will vary from Compensation and Benefits to Workforce Management and Skills Development, among other queries.

The successful candidate must be completely fluent in French, both verbal and written. The majority of interactions will be in French.

Come work with exceptional people, just like you. Join us.

Required Education: High School Diploma/GED

Preferred Education: None

Required Technical and Professional Expertise:

  • Basic knowledge in application of HR Business Processes and Outsourcing Delivery
  • English: Fluent
  • French: Fluent

Preferred Technical and Professional Experience:

  • None

Eligibility Requirements:

Legal Working Status

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply