HR Contact Center Representative

ASAP
Competitive
Saint John, New Brunswick
Entry Level, Early Career
Job Description

With the global competition for talent increasing over the next decade, finding and retaining skilled professionals has never been more important. As an IBM Human Resources (HR) Contact Center Representative, the candidate will work with client HR teams from countries around the world to help resolve important issues related to employee concerns and queries.

As an HR Contact Center Representative, the candidate will perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries.

Topics will vary from Compensation and Benefits to Workforce Management and Skills Development, among other queries.

The successful candidate must be completely fluent and comfortable in a French speaking environment. The majority of interactions will be in French.

Come work with exceptional people, just like you. Join us.

Role ( Job Role ): HR Contact Center Representative

Position Type: Employment Type: Full-Time

Remote work possible?: No

Is this role a commissionable/sales incentive based position?: No

Travel Required: No Travel

Required Education: High School Diploma/GED

Preferred Education: None

Required Technical and Professional Expertise:

  • Basic knowledge in application of HR Business Processes and Outsourcing Delivery
  • English: Fluent
  • French: Fluent

Preferred Technical and Professional Experience: None

Eligibility Requirements: Legal Working Status

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply