Customer Service Representative

ASAP
Competitive
Saint John, New Brunswick
Entry Level
Job Description

Since receiving the Randstad Award for Canada's Most Attractive Employer (ranked #1 in 2015), IBM is expanding its New Brunswick footprint by growing its IT Services Centre.

Through partnership and collaboration, IBM is planting the economic development seeds to help transition New Brunswick into a knowledge worker economy that can positively tackle challenges for the benefit of all Canadians and organizations around the world. Will you join us?

As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers, people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals. Network in an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported. There is no better place to launch or further your career.

The role will involve providing technical support for resolution including, equipment functionality, configuration and repair, application support, software downloads, and network connectivity

The candidate will need to provide bilingual support.

This is a generalist role for someone who enjoys problem solving, working with people and learning about new technologies. It is an entry level position that allows agents to get exposure and relevant experiences to different technologies and activities.

APCCA

Role ( Job Role ): Customer Service Representative

Position Type: Employment Type: Full-Time

Remote work possible?: No

Is this role a commissionable/sales incentive based position?: No

Travel Required: No Travel

Required Education: Non-Degree Program

Preferred Education: Associate's Degree/College Diploma

Required Technical and Professional Expertise:

  • Demonstrates verbal and written communications skills
  • Proven customer service skills
  • Demonstrates the ability to multi-task in support of calls, emails or chat handling
  • Accurately and clearly document all customer interactions within a ticketing system, follow established call handling and work flow processes
  • Understanding concepts of Incident, Change and Configuration Management
  • Availability to work flexible shifts (including evenings, mid-nights, weekends and holidays)
  • Ability to work in a fasted paced dynamic environment with changing priorities
  • Experience with Windows operating systems and Microsoft Office software
  • General working knowledge of PC and off the shelf software products and e-mail
  • Experience with mobile devices, such as Blackberry and iPhone products and services with the expectation to be cross trained on other product lines (Embedded Laptops, USB Sticks, data backup and restoration, etc)

Preferred Technical and Professional Experience:

  • Experience with mobile devices, such as Blackberry and iPhone products and services with the expectation to be cross trained on other product lines (Embedded Laptops, USB Sticks, data backup and restoration, etc)

Eligibility Requirements: Legal working status

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply